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Custom Color Set
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66,566 Verified Client Reviews |
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Didn't cover grey rootsI had to use the root color twice (2 rounds x 10 minutes) because it did not cover the greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaeann - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Excellent Customer Service!Had to cancel my next order & subscription due to unexpected allergic reaction to haircolor. I do have a sensitive scalp but thought this product would be ok. Called customer service & the CSR was extremely helpful & caring. Everything canceled w/o a fuss or hassle. I am disappointed as the products are extremely well crafted & my actual hair turned out very well. I wish all companies treated you w/ the same professional courtesy & respect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I asked for dark blond and it’s dark brown. My existing hair colorNo one even knew I dyed my hair. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJustine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourThe colour was really nice but there wasn't enough for my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are sorry to hear your color wasn't enough. Please check your emails, we just got back to you to help you further. |
Quiet disappointedI ordered soft black/blue followed instructions and left product on for time specified but cant see any blue tones atall in the hair… and i was worried it was going to look to blue from the colour of the mixture in the bottle. it’s covered the greys though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna A. - Thank you for your feedback! We're so sorry to hear that your colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
SadI had high hopes but my hair looked so dull and drab after my permanent color. It looked better prior. I will not be continuing. It looked nothing like what I picked which wasn't far from my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thank you again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover gray at allColor is fine but really disappointed on the lack of gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not like the colorIt did not cover all of the gray and was dull. Also was not auburn enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colorIt didn’t cover my gray hair in front even though I put more color on and left on longer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey still therePackaging was really nice but when I used my colour was not satisfied 😕 did not cover my greys left it longer still the same was very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Saila! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |