|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Did not arrive, no response from esalonI was to receive this order before an event.. it didn’t arrive to Ireland where I live, and I reached out to the customer service through the website over a week ago and have not received a response. Really disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNiamh V. - Thank you for contacting us. We are so sorry to hear that your order didn't arrive. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
very badThe color completely disappeared after the first wash. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Nelia! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Medium Brown - not very Medium Brown.Decided to try your product. Not very happy with the product since it didn't cover the gray very well and the color isn't as rich as I'm used to. Followed the instructions to the "T". Thank you for making this product and price available for me to try. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEsther - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful color!I would like to cancel right now but can’t find where to do that! I dyed my hair for the first time with your product and it isn’t even close to the color I wanted. Too DARK And please don’t charge or send any more!!!!! 0 of 0 people found this review helpful. Did you? |
|
Too redAfter just one shampoo, there’s a lot of red/brass 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNancy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red/brassy than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Maybe I need an updateUnfortunately this time around I still had grays right after coloring. This wasn’t the case for my previous months which were exactly the same formulation so I don’t know what went wrong this time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKari - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
The hair color was completely crushed and colored my clothes, the parcelsThe packaging of this is awful, it's a very cheap plastic bag with holes in it, probably thinner than Chinese sauce. It spilled all over the place, all over the box, and damaged my clothes too. Do not recommend this company and surprised they are still in business doing shipping and packaging like this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSasha - We truly apologize for the inconvenience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Canceled all future ordersColor not Evan close to my color I canceled my membership Don’t send anymore orders Thank you S Denton 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShelby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Never received my orderI've never received my order and still don't have any reply from your company. It's a pity and very dissapointed. I was actually so looking forward to test this out as hair coloring prices has gone through the roof! Adele 0 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Adele! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
ShockedDidn't cover grey's at all 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by lack of gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |