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Custom Color Set
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66,541 Verified Client Reviews |
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Not exactly the right colour nowIt just seems too pink rather than golden 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nano! We are sorry to hear the color wasn't right. Please check your emails, we just got back to you to help you further. |
Not receivedI cannot write a review when the product has not been delivered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Christine! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Grey hairThe colour was right but it did not cover my grey hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tina! We are sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you further. |
Horrible coverageThis product does not cover grays at all! I end up with a caramel colour over my grays & grays that were not touched. (My hair is dark brown) No matter how much they try to adjust my order, it’s always horrible. This is not a salon level product. My hairdresser has no problem covering my grays with professional salon product. Do not waste your money, as I have so many times! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not uniform.I soaked my hair in the color…poured globs onto my hand after doing it all over and making sure all my hair was saturated. But afterwards, when my hair was dry, I saw that parts ( in the front left quarter) were not the same color…as if I hadn’t applied any color at all! It may be that I need to leave it in longer. Next time, I will apply the color to that area first and leave it in for longer than the instructions say. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vikki, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
No changeRequested a whole coloring Kit and only received a root and tips touch up kit. I couldn't even tell I touched up couldn't see a difference in hair after applying product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal - We’re so sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Did not arrive, no response from esalonI was to receive this order before an event.. it didn’t arrive to Ireland where I live, and I reached out to the customer service through the website over a week ago and have not received a response. Really disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiamh V. - Thank you for contacting us. We are so sorry to hear that your order didn't arrive. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
very badThe color completely disappeared after the first wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nelia! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Medium Brown - not very Medium Brown.Decided to try your product. Not very happy with the product since it didn't cover the gray very well and the color isn't as rich as I'm used to. Followed the instructions to the "T". Thank you for making this product and price available for me to try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful color!I would like to cancel right now but can’t find where to do that! I dyed my hair for the first time with your product and it isn’t even close to the color I wanted. Too DARK And please don’t charge or send any more!!!!! 0 of 0 people found this review helpful. Did you? |