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Custom Color Set
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67,076 Verified Client Reviews |
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I don't like this productDon't like this product very unhappy my hair started to fall the color was ugly my hair became frizzy and I didn't get my gray hair cover 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandelaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still disappointed my grays do not hold colorI love the color but my grays in front come through within two days .. disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedMy hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great productLove easy to use 6 of 6 people found this review helpful. Did you? |
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Awesome hair colour design!!!!This company believes in customer loyalty service and care!!! I highly recommend these people who create colours that last and are easy to apply!!! 11 of 13 people found this review helpful. Did you? |
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Beautiful and EasyBeautiful color and easy to apply! 5 of 7 people found this review helpful. Did you? |
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Reds are hard to matchI don't want the color of CARROTS or A BURGUNDY, with that being said.....You guys nailed it! What's more important is that when it starts to fade, as all colors do, its very gradual. Thank you and here's to my next shipment. Trudy McElroy 0 of 1 people found this review helpful. Did you? |
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Nailed it the first timeI’ve been going to a salon for 25+ years but wanted to try something in between. I’m very picky and particular about the strawberry blonde shades I want. My first box came with 2 different color mixtures and I absolutely love them both. It’s perfect !! I will def keep using this product and may even be able to ditch the salon all together. 0 of 1 people found this review helpful. Did you? |
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Didn’t cover my greyThis was my first time using esalon, I love the color, I love the way my hair looks and feels after I used the color but unfortunately it didn’t cover my grey and since the only reason I wanted to color my hair was to cover the grey, I don’t see a reason to buy it again. 1 of 1 people found this review helpful. Did you? |
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First time userDisappointed with overall colour 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dawn: We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |