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Custom Color Set
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66,541 Verified Client Reviews |
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Darker than my past color.My first time using eSalon hair color. I wasn't happy with the results. Much darker than I thought it should've been, didn't cover my Gray well. The good thing is I'll wait 2 weeks and Color with my choice of brand that I've used for years. As they saw... "stick with what you know!" 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. We appreciate you reaching out! |
Initially received the incorrect colorThe color I had originally ordered was changed by my first colorist. I addressed the error and was sent the correct color however it was not ammonia free (which is what I ordered the first time). Too much of a hassle…will be canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very disappointedI dont know what happened the product had such a red colour sitting on my head was worried it would be too red but it didn't even colour my grays at all. Very disappointed...I have better results from box dye from the dollarstore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CancelPlease cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jumana, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and cancelled your Color Plan. Please keep an eye out for an email regarding the cancellation. (: |
Color changed no customer serviceThe last order of asked to return to a previous color. The box of color o received was not the previous color I had. It fried my hair and my colorist is ignoring me. I have skipped to boxes because they are ignoring me and I sure don't want the same thing I just had but can't get anyone to respond much less change it back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color not rightThe quality of product seemed to be good but the color was wrong and now I have strawberry blonde hair. Also didn’t fully cover gray. I’d asked for ash tones or champagne color and this was bright yellow. Hard to tell when selecting colors online. Not sure what to do to correct 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Marilee, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. (: |
Not impressedThe color was too dark. I really didn't see much difference in your hair color and the hair color I pay $10 for at Walmart. It didn't cover my grays well at all. The booster conditioner leaves my hair greasy the next day. The only thing I did like is that there is no color wash out in the water on your next shampoo. I will not be ordering this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kelley, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (: |
Too dark was way off in colorIt wasn’t even close to medium brown and was very disappointing, way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color is not longer relevanttoo red my hair is grey now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Horrible!Hair color was supposed to be changed to something lighter with more red. I have dark brown hair now with a hint of red after using my last order. I am PISSED!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |