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Custom Color Set
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66,566 Verified Client Reviews |
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Terrible experienceI ordered a medium blonde and got my roots totally orange. Absolutely shocked and sad. I'm not going to try again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Esther! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |
Too Light…Hi I’m not certain whether or not I want to continue. I must of given poor description of the color I want. When I see it I’ll know. What now? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GoodNot covered my grey roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Doroteya! We are sorry to hear your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Not the color I wanted at all.. my hair is ruined.I wanted a warm copper brown and my hair is dark purple/magenta.. the color is nothing like the color I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My order never came and never heard from there customer serviceI ordered my color on Feb 17 and it was shipped on the 22nd, I never received the order and could not track it through royal mail, as when going on the link it simply said tracking not possible. Then I wrote to customer service my order never came and there was the possibility to get a new one shipped gor free, but after doing this a week ago I never heard it is shipped and also never received a message from customer support or anything. How to say it sounds like a scam I have gotten charged and received no products so unless it magically shoes up or I get my money back then I would highly complain and take this further. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Line! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you. |
Too warmI thought the colour would be cool but it’s actually a lot warmer than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Faye! We are sorry to hear your color was warmer than expected. Please check your emails, we just got back to you. |
Did nothingI used root color only to cover grays and it did nothing. Absolutely nothing. Very disappointed. I followed instructions exactly and no change to grays whatsoever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor coverageMy roots are already showing. £27 is too expensive when the colour doesn't last long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hayley! We are sorry to hear your color didn't stay. Please check your emails, we just got back to you. |
I don't like this color at allMaybe my phone looks different than what they see. I sent a picture of what I wanted and it looks nothing like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I’m not happy about resultsI received first order To repair my hair colour because I have long hair black colour with lighter end , I was very busy and didn’t colour antil received second order, both orders not enough for my hair because it was too long and I wrote this note when I did order and my hair colour changed in only roots and end hair but middle hair stay dark . I’m very annoyed for result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Huda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |