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Custom Color Set
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66,566 Verified Client Reviews |
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Not the outcome I expected.Left my hair reddish I even left the color on longer as it takes longer for my hair to pick up color. Used toner and it only took out the brassiness but not the red overtones. Trying to D/C future product and it only allows me to postpone on stop all future orders. The product was good value for the price and was packaged very nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was too lightI originally requested a dark brunette, but the colorist told me that I need to start light first. So I did, but the color has faded so fast and I need to color it again after 2 weeks 😩 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
DisappointedColor was a disaster I followed the instructions to find my hair was a bright shade of red. Following day I able to visit hair salon and fix the problem. This was a very expensive color fix. Recommend definitely not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was not satisfactoryThe color resulted in too much ash. I’ve had to wash it several times to tone the ash down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulI followed all the steps on creating my colour, my hair never even changed with the colour then I used the lightening kit with toner as directed. My hair is green/yellow!! It looks awful!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jess! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we just got back to you. |
Color not as statedI requested a medium brown color that would tone down the red sheen. The color was medium to dark brown and has a red sheen. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Nope!While the product was easy to use, the color was SO wrong. I have had vibrant red hair, and sent two pictures. Thank goodness I did a strand test. The result was a dull and lifeless reddish blonde, not the vibrant red color that showed in the picture. I am not willing to try new formulas by mail, as I just don't want to be bothered with the hassle of multiple attempts before it's right. Sorry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ExpensiveI found the coloring system way too expensive. I did not feel that the color lasted any better/longer that store bought brands. Therefore, I am cancelling my membership at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Itchy scalpHi I am writing to you about my hair color problem. The color is fine but I must be allergic to something in it Right after I applied it as directed my whole scalp started to itch horribly I had left it on for the 15 minutes-washed it with your shampoo and conditioner then rinsed it out and my scalp was itching horribly so I washed it again with my regular shampoo and conditioner rinsed it but my head still itched. Finally after getting driven nuts I had to take baby oil and saturate my head with baby oil which I left on for about 10 minutes to stop the itching. Then I rewashed my hair again and conditioner then it quit itching. So I’m afraid I can’t use your product anymore I don’t want to do this again so please cancel my membership as of now. On a better note the color stayed and isn’t to bad for unseen color match but I don’t know how long it will last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
If you have thick hair you will need 2 or 3 sets to do your hairIt took 2 times to get the color how I wanted it. The way to order is frustrating because there is no way for me to order more than 1 "set" at a time. The wording on the kit is very ambiguous to me as well and i have over 20 years of retail experience. The kit says it comes with 2 bottles of each and no the set comes with one and the end refresher comes with one. If i have a set and an ends refresher in my cart(which im getting charged for separately) alot of people would assume that 3 bottles of color will be coming, not 2. But my instructuons says my "kit" comes with 2 bottles. My hair is VERY thick and I needed 2 kits last time to get coverage and after emailing them them sent me 2 kits at one time. I didn't know I would have to place 2 totally separate orders(twice the shipping and alot of wasted packaging, the box is cute but sooo much bigger than nessary) to get enough of my root color to properly do my hair, just hit 2 in the cart but there is no optionfor that. Why can't they just adjust my kit to have a larger bottle? And why are you gating-keeping my color??? My hairstylest asked me the color and I couldn't answer her?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi - Thank you for sharing your feedback. We are happy to hear you are enjoying your color. We. take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out by email to discuss your account. |