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Custom Color Set
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66,566 Verified Client Reviews |
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Not impressedIce idea, though I didn't like the colour, it was washed off, not intense, weak formulation not covering the greys. So "no" from me 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Inna! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
Horrible productThis color didn't even hold onto my hair it just washed out 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Adjusted color was underwhelmingThe red/orange/copper was not vibrant. I sent photos, and i still have not reached the results I was getting from boxed color at a fraction of the cost. Disappointing. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is orangeMy hair is literally orange. I ordered an ash brown and was brown before 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Heather, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The instructions were not great. I did better doing it my old way.The colour was good at first but faded quickly. I’m glad I tried it for the introductory offer, The fact that the colour faded so quickly is not reassuring to go forward with it considering the change in cost. I followed the instructions to the T, yet my roots weren’t covered. I thought I’d let that go for the first time, but I noticed the colour was not bright like I’ve experienced with other colouring that I have tried. There was no shine at all. It looked “blah” I’m sorry to say/ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I'm not sure they even listenI keep saying I want purple tent to my hair not red but they new dye they sent is no even close.. idk just seems like a waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color reformulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We appreciate your feedback and look forward to helping you reach your desired color! |
Was not even close to right colorIt was Wong color light brown ask for black with purple shimmer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKylie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not goodNot happy with product a lot darker then photos of shades. Shampoo and conditioner were too small not enough to cover Head let alone full length of hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kim! We are sorry to hear that your color was darker than expected, and you didn't have enough product. Please check your emails, we got back to you to help you further. |
Last colorPlease look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting colorThe color seems to have faded after my first shampoo. Disappointed with this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |