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Custom Color Set
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66,754 Verified Client Reviews |
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Love my colorI love the color I receive and the savings too. Directions are easy to follow. 0 of 0 people found this review helpful. Did you? |
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Great color cover for my graysI loved my color after the first time using this product. Waiting for my next order to touch up my roots. 0 of 0 people found this review helpful. Did you? |
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I ordered the same hair color as last time and this was not it!I'm not sure what happened here but the reason that I absolutely LOVED the first order I received from eSalon was that it had a separate dye application for the roots and the rest of my hair which made it incredibly consistent in color as well as shiny. The best dye job I've had non-professionally and better than many I received in salons. When I re-signed up for this delivery, I assumed that I would receive the same product but no, I got one bottle of dye for both roots and the rest and it did not work the way that I wanted it to. I'm hoping that for my next delivery this issue will be rectified but I don't know how to customize such an order. I thought the whole point of this was customized color so I don't understand why things were changed on me on my second order when I didn't ask for it... 24 of 24 people found this review helpful. Did you? |
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Response From Our ExpertsJillian- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
ColorThe color match was exactly as I expected and I have receive many complaints!! 0 of 0 people found this review helpful. Did you? |
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Works great. No problemsI would like a different color to make my hair lighter blonde then the strawberry blonde I get. Let me know if you can adjust the color to be blonder. 0 of 0 people found this review helpful. Did you? |
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Hair colorI like it, however it is a little darker than I am used to. 0 of 0 people found this review helpful. Did you? |
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like color but ends still an issueI've been disappointed that even thought this color is nice... my ends have yet again continued to fade back into a light reddish orange after this color that was a full color kit has faded. The reddish orange ends has become something that's hard to keep away ever since I started the red mahogany earlier last year. It just seems like my hair is only staying the solid color for half the time now and then the ends become an issue more than the roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKira- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My experienceTried this several times. Terrible experience. I could not get it to rinse out. I washed my hair 5 times and I still had a waxy product in my hair. I also had more hair loss than normal. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Needed more timeThe time frames were not good for my hair, it needed more time for grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - We're sorry to hear your first order did not apply the gray coverage you were looking for. We see we've already sent you an adjusted color formulated for better gray coverage. We hope we helped you find your perfect match! |
Always perfect!My order is always the perfect color! Easy to use (I use the brush with the bowl to apply). I ordered the gloss with the color and it is really worth the few extra dollars! My hair looks brilliant! 3 of 3 people found this review helpful. Did you? |