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Custom Color Set
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66,566 Verified Client Reviews |
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UnsubscribeI wish to unsubscribe. This product is not for me. I dislike the smell and makes my scalp itch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Okay, not great.Did my application last night. The color came out close to the strawberry blonde I wanted. It's not shiny, kind of dingy looking. The dye was very strong smelling, burned my eyes and completely dried out my hair. The two bottles wasn't enough for all my hair, so I missed a few spots. Going to have to buy another to fix it. 0 of 0 people found this review helpful. Did you? |
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Not impressedI planned to lighten my dark brown hair, and cover grey. Despite adding photos I received a light brown colour which made my hair darker and covered the natural highlights in my hair, rather than being multi dimensional. I sent a message to customer service about this as I would like to be reimbursed before trying any further hair colours. I've received no response, and having washed my hair three times the colour appears to be fading. I've postponed my next order to see if they reply, but will most likely use shop bought box dye at a fraction of the price next time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elaine! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Too dark, warm & too brassy - I have regretsIs it better than boxed dye? I didn't think so. The kit materials themselves (gloves, stainguard, etc) were nicer, but I saw no difference in the dye product itself. I had stopped dyeing my hair about 7 years ago and I wanted a color match to blend in my greys. I have light, ashy, cool toned brown hair. What I got was too dark, too warm and too brassy. To be fair, it's okay, just not at all what I wanted. Sigh. Now I'm stuck wondering how orange this is going to be as it fades out. I should have just continued to embrace the silver highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BUYER BEWARE!!HORRID!!! I am blonde and I chose Mahogany Blonde and now I’m RONALD MACDONALD RED!!! Like fake fake fake crayola marker red. Literally have to strip my hair. Stay away. Pick Madison Reed instead 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We want to work with you to find a resolution and have your hair looking it's very best. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Hair colorI followed the directions. The only thing that changed was around my hairline and it was orange. I requested blonde. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Way too dark and fumesThe fumes burnerd my eyes and the color was way too dark with some breakage. I will not be continuing this service 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenyse - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my gray and changed my black hair to brownI was really, really hoping to find something that worked better than the box stuff this hair dye which I know how to do hair done it for 30 years and also follow their instructions to a T did not cover my gray and left the brown tent in my hair also I have like gray brown dots it look weird . I really hope they fix it. I’m willing to give them another chance because I really do want this to work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded quicklyLovely colour after colouring. But after 1st wash it looked a lot lighter and the colour seemed to wash off the greys even used colour protection shampoo So greys are visible after washing only once 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Linda! We are sorry to hear your greys were visible after one wash. Please check your emails, we just got back to you. |
Wrong colorI have blonde hair and ordered dark blonde. My hair came out dark brown. I had to wear a hat and go get another one at the store before I could go out without a hat. Very disappointing 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help! |