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Custom Color Set
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66,566 Verified Client Reviews |
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Difficult and not as describedThis was a hard application. I needed my husband to help. I won't use this versus the other all over coverage. I sent a message to Esalon about my concern, and they acknowledged my email, i still have not received a response. I expect a response will come after I post this . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
ColourThe 2nd set has hardly no plum in its nearly blk not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Claire! We are sorry to hear your color had not much plum. Please check your emails, we got back to you. |
ColorDid not care for color at all. And dryness of hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
First time userI really wanted to be impressed. I followed the directions to a T. Gray coverage was not good on the temple area. Overall coverage was ok but not spectacular. My hair also is incredibly dry.so careful not to keep the product on longer than the reccomended time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Tried for timeI did my color on Friday, May, 17, later on that same day I can see grays. I followed the directions allowing for 30 minutes and adding water to the left over set and putting it on my hair as I rinsed off. Very disappointing since I wanted my hair dyed for my daughter upcoming wedding. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosa, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Did not cover the graysI put the color into my hair following the same directions as before and the last application (done the same way) over half the grays were not covered. At the price for this color I’m not sure if I want to move forward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Florence, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
poor gray coveragepoor gray coverage. I left it for 50 min (longer than usual) but still there were many grays not covered:-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Laura, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what supposed to beThis had a reddish tint to it. The solution was so dark. It was almost black, and it did not lighten my hair at all actually a deep brown bread. I’m going to have to do something else with it right now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
So unhappyI set my account up and advised my natural hair colour. I wanted a bright,copper colour for my hair and I now have dark, dark browny red hair!!! It’s my daughter’s communion in 2 days and I can’t change it!!! Utterly devastated. I hate the color!! It’s nothing like I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We are sorry to hear your color is darker than expected. Please check your emails, we got back to you to help you further. |
I have been trying to cancel this membership…Please stop sending me color sets! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We’re so sorry to hear that you are having issues with cancelling. Please keep your eye out for an email from us for your next steps! |