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Custom Color Set
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66,772 Verified Client Reviews |
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No one can tell the difference!With tip, my one-process color would cost me $108 every five weeks. I felt so guilty about spending all that money on my hair, but it always looked so fabulous and consistently natural! I attempted at-home coloring a couple of times to save money, but it was so obviously not the same that my husband told me cost was not an issue... hint, hint... So I went back to a colorist. When he saw the eSalon box come in one day, he asked me why I would stop using a professional again. Little did he know I had been using eSalon for months! At-home coloring... husband-approved! ...and guilty conscience saved! 2 of 2 people found this review helpful. Did you? |
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Good product, great CSI like the color that was customized by eSalon for me. The product seemed to fade a little less quickly than the regular store bought hair colors. It covered my gray really well, however, due to growth, I still had to use the root touch up after about four weeks. Great customer service. Initially I did not receive the first shipment in a timely manner (ordered during the holiday season and shipping took longer than normal). I contacted eSalon's customer service and they overnighted me a replacement product immediately. I would recommend this product. 0 of 0 people found this review helpful. Did you? |
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Wrong color! Very Dull...no shine at allI want to give this a good review, but I can't. It's one star for being inexpensive, nice packaging, great instructions, but this was a waste of my time. My hair came out the exact same color...and it was alot of work for no change in color. My hair felt horrible afterward. I used the two bottles sent for the first time, (one for roots & one for the rest of my hair), gloves, conditioner, and followed the instructions to a tee. I sent a picture of my before hair, explained what I wanted. One of the Copper options for dark hair. I'm disappointed. I'm not really wanting to change the color, even though it's nice that eSalon will work with you. My hair just felt horrible afterward and wasn't shiny at all! I don't want to go through all that work for disappointment again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPennie- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
DisappointedMade my hair feel sticky and the stickiness would not wash out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Cancelled My ColorThis is only my second time using esalon to color my hair and I am now cancelling my auto renewal because my skin really broke out after using the most recent batch they sent me. I had itchy, red spots on some of the parts where it touched my skin - I did not let the color linger on my skin either. Bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for your recent color and reached out to you with more details. |
Not what it soldThis hair product was not at all what I wanted, or expected. It was not easy for one person to use. The color distribution was difficult because the product was much more runny than I'd anticipated. Even with the greatest of care, dye dripped onto the cape, and subsequently ran down until it reached the floor. The color did not look how I wanted when I finished. I would not recommend this to others, and I most certainly will not bye again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DisappointingMy hair is naturally dark brown. I ordered a copper hair colour. I spoke to an esalon representative and sent a photo through as requested. The lady recommended opting for brown/copper to ensuere that the colour looks natural and is suitable for my current hair colour (i.e since the hair is dark there is no point hoping for a intense copper). Well... the colour has arrived... and now my hair is completely black! Not even a hue of copper or brown for that matter... I hate it, much prefereed the natural brown look i had before. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Great colorBright and great coverage. 0 of 0 people found this review helpful. Did you? |
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Great coverageGreat coverage Doesn't dry out my hair Excellent customer service 0 of 0 people found this review helpful. Did you? |
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Exact colorAwesome product, color was just right. 0 of 0 people found this review helpful. Did you? |