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Custom Color Set
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66,772 Verified Client Reviews |
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Happy with the color and how soft it left my hair!I colored my hair with this product for the first time yesterday. I like the color and the product. The subsequent shampoo/conditioner left my hair very soft. It did cover most of my gray, but there are a few stubborn spots around my hairline that the dye did not affect. I know these places are hard to cover so I put generous amounts of the dye on them. It didn't completely color them, but I'd say it covered 95% of my gray. 0 of 0 people found this review helpful. Did you? |
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Not the right shadeI can tell that the products are high quality and it felt great on my hair but when I washed out the product the color was much darker than I had hoped. There was no dimension to it or even a hint of the 'mahogany' that the color stated - it might have been better called 'darkest black'. Some of my hair has been colored before but even in the roots it was much too dark. I waited the time shown on my instructions but maybe I should have waited half the time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
ReviewI loved the colour but started to fade by wash 2 the colour is now completely gone after just 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Grey coverageWe still can't get my color correct. The medium brown turns out too light due to grey coverage being insufficient. Very frustrating 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaphanie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
the best hair colorlove it so much ... people love it 0 of 0 people found this review helpful. Did you? |
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Love itI was skeptical. But I love it and am keeping it! 0 of 0 people found this review helpful. Did you? |
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Thicker and fuller hair!!I've used this product twice now and realize that my hair is thicker and fuller than before! I really like how the color is totally customizable. Seriously, seriously happy with this and worth the price. 0 of 0 people found this review helpful. Did you? |
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Just like going to the salon!This was the first purchase I made from eSalon. The directions were easy to follow and the color came out perfectly! I will continue to use eSalon and I cannot wait until they offer other hair products! 0 of 0 people found this review helpful. Did you? |
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So awesome!I found a great color blend here. 0 of 0 people found this review helpful. Did you? |
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Happy HairI was very pleased with my first order. Thank you! 0 of 0 people found this review helpful. Did you? |