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Custom Color Set
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66,772 Verified Client Reviews |
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I really wanted to like this productMy color came out darker than i wanted, it doesn't cover up my previous color and it made it look like 2 different colors(i wanted ash but overall it still looks red). However their customer service is quite impressive, i contacted them and they said they could sent me a demi darker shade to cover up my red tones. I really like the whole idea of these and i really wanted to like it, but it just doesn't work for me. Plus i feel like there is still a lot of residue on my scalp after several washes(i even scrub and massage it and wash it twice), but somehow there are still those brown residue on my scalp(it made my scalp itchy throughout the day and when i scratch it i can see brown stuff coming out*i'm sorry if it's gross). It's quite disappointing that i can only chose from the medium brown to dark brown range of color, i really wanted to chose from one of the light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYee Chong - We’re sorry that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
NEW USER: A Good Experience :)I tried eSalon as I am showing more gray now than when younger, but I don't want to go 'au naturale' just yet! I am very happy with the overall finished color! It came out even and covered grays very well. As I have quite long hair I was worried there may not be enough in the bottle to cover my thick hair, but I had plenty and even some leftover (not that you can re-use the mix!). I was afraid the color for roots would be too dark and although it is OK, I may ask about an adjustment of this color as it will be the primary color sent out for the roots. Application was pretty standard, although as a first time all-over color it was obviously a more lengthy process and done in 2 parts: - application to roots - wait - application of 2nd color to rest of hair - wait - then add a little water with remainder of 2nd color, suds and massage in.....then rinse-shampoo-condition I bought the hair-dye application pack with my order and it was a HUGE help in doing my dying :) I used all the conditioner packet to totally cover all my hair, but despite this my hair was still a little stiff feeling and 'dry' after I was done. It was also quite difficult to comb out and my hair was rather tangled. But - I do have a LOT of hair! This is my only real complaint.....my hair felt drier once I had finished. However, I did use an eSalon leave in conditioner after and this was great!! Overall, apart from a possible color adjustment for the roots, I am happy with how my hair has come out. I was a bit skeptical to start, but I will continue to use eSalon for my hair coloring needs. 3 of 3 people found this review helpful. Did you? |
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FabulousWas a bit sceptical at first but this product has left my hair in the best condition I have seen it in years. I like the colour and the tips that were written for me made a difference. Good stuff not just crummy advertising! 0 of 0 people found this review helpful. Did you? |
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esalonThe color was just what I had asked for. I love the fact that they listen to what I want and try to make the perfect color for me. good job... 0 of 0 people found this review helpful. Did you? |
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Hair colorLove this hair color , Looks as good as if my hair stylist had done but much cheaper.Esalon professionals will work with you to get color just right. 0 of 0 people found this review helpful. Did you? |
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Roots finally match the rest of my hair!I really love everything about the eSalon experience! from the personalization to the packaging and of course to the color that is finally right! I'm a former cosmetologist who went tech but I still have an eye for a great product! 0 of 0 people found this review helpful. Did you? |
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E Salon Color - the absolute best, just like salon color and excellent grey covThe color was exactly what I needed, no looking like it came from a bottle, but very professional, very shines and a lot of body!! I am ready for another round!! It was great 0 of 0 people found this review helpful. Did you? |
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I like the way my hair looksThe color is very rich and vibrant 0 of 0 people found this review helpful. Did you? |
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Great products & serviceService is friendly and efficient, products are great, good coverage and leaving hair feeling smooth, shinny, healthy, easy to style. 0 of 0 people found this review helpful. Did you? |
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Perfect!!!This is exactly what I what I wanted, thank you sooooo much!!! 0 of 0 people found this review helpful. Did you? |