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Custom Color Set
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66,793 Verified Client Reviews |
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Not worth the moneyKeep sending wrong color. Colorist not listening to request. Waste of mobet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
chochlate brown hair colourafter inputting my profile on this site i was offered the colour chocholate brown. i have used this and now my hair is more or less black and will cost me a fortune to try and put right so i would not recommend this service to my friends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Good color, but didn't go all the way throughI have been having my hair professionally done and filling in the roots with drug store color. I went back to esalon and decided to go from a dark brown to a dark red. They sent me two types of color, one for my roots and one for the rest of the hair which had previous been dyed. The roots and the ends are colored red but the area right after my roots (which had been colored by the drug store color) didn't really take the color. You can't see it if you aren't looking, but I'll probably need to do an all over color again. Also, my roots are a bit redder than my ends which isn't desirable. Maybe the root dye was too strong or the end dye was too weak? Hard to tell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too redgray does not seem to stay colored for very long around my face and I would like to go back to a light brown with a tint of red. More of an Auburn please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta- We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DissapointedIt's way to red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristine- We’re sorry that your hair color was too red. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Faded to soonThe color only lasted a good week on my hair. The gray immediately started showing within 3-4 days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTera- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color not accurateI was excited to receive my color and then very disappointed when the color turned my roots purple, and didnt show any change to the rest of my hair. I will not be using this product again 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAlison- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great productThis is a great hair die great coverage and covers grey hair easily Hair is always lovely and soft not dry and straw like, well worth the extra money spent then the cheaper high street colouring kits, and you don't have to think about buying or booking your next appointment as it is automatically posted to you where you can cancel at anytime, I would highly recommend this product. 0 of 0 people found this review helpful. Did you? |
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Hair colorWonderful product and the professional tips are great. 0 of 0 people found this review helpful. Did you? |
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love esalonthis is the only hair color that is always true. The color is always perfect and lasts, never fades. So glad I found Esalon - I recommend it highly. 0 of 0 people found this review helpful. Did you? |