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Custom Color Set
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66,655 Verified Client Reviews |
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My customer color (sad face 😦)Well I asked for light ash Blonde with a hint of purple tint to it. In fact I even sent a note way before my hair color was shipped just to stress the purple tint. I got medium ash blonde with not even a hint of purple. I was very disappointed and sent two messages back to my colorist and I received no reply. So I cancelled my account but then rethought it and decided to try again for a reply to see what my colorist had to say. I am waiting on a reply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyI would like to cancel. I am not happy how my hair looks. I think I need someone to do it for me. I saw the back of my head and it did not look good at all. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Product is Fine. Service Stinks. Overcharged.I like eSalon and the color was good. My hair felt soft and wasn't dried out or frizzy after application. However, all the good things are overshadowed by poor customer service. I have attempted MANY times to have the tax rate corrected on my account, but they refuse to make the change even though I've provided detailed proof from the state and county tax authorities where I live. They are overcharging me 5% on every order. Not a lot, but it adds up over time. The money is less of an issue that the fact that they argue back and forth thru messages and absolutely refuse to correct the problem. Every other online retailer gets it right, but eSalon doesn't and they couldn't care less. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for sharing your feedback with us. I am so sorry to hear that you were unhappy with our service! We are unfortunately unable to alter the sales tax, as it is automatically calculated based on your city and state. We have gone ahead and reported this issue to be looked into. We hope to continue helping you find hair perfection! |
Love this productI absolutely 💯 love this new medium brown color I got sooo on point!!! Plus this coloring set makes my look and feel like silk ❤️I love Esalon soo much 2 of 2 people found this review helpful. Did you? |
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Amazing product, I’m so happy!I am absolutely thrilled with this product! I’ll never go back to the hairdresser because even they can’t create such a beautiful and natural-looking color. The results are perfect every time, and it looks so professional. The team is also incredibly responsive and always answers my questions quickly. Highly recommend! 3 of 3 people found this review helpful. Did you? |
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Love itI asked my colourist to change up my colour and sent photos, she got it exactly 💯 to what I'm looking for. Can't wait to recieve my order so my hair will look amazing again 😌 1 of 1 people found this review helpful. Did you? |
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First order of hair colorThis is my first order from eSalon. I absolutely love my color!! Thank you for making easy to get the color you want. 1 of 1 people found this review helpful. Did you? |
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Not for meMy hair stylist won't use this on my hair. Says it may cause more damage. It's already very thin. Doesn't mean it's not a good product, just not for me. 1 of 1 people found this review helpful. Did you? |
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BluishBluish tinge when finished I washed hair three times 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Nancy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
You nailed the colorI asked for a reduction of the brassiness and you did it. It looks so good! 3 of 3 people found this review helpful. Did you? |