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Color Set
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66,934 Verificado Comentarios de clientes |
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My hair,ColorI'm not sure yet. I'm going to wait I'm due to have surgery in a couple of weeks. So I want to wait. But as soon as I can I will get my neighbor to put it in for me. And I know I will love it. Right now I would like to put my account on hold. You guys are GREAT. Thank you ever so kindly. Donna 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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It has completely faded back to my original color within a week!When I first did the color on January 11th, I was thrilled with the results. I followed the directions to a tee. The color was just as described. Not even 3 days later I noticed it was getting much lighter. I used the red enhancing shampoo in the shower that day and it was a litter better but not like day 1. Today is day 8 and the only color that is in my hair is on the roots. The rest is completed gone. I used a high end color shampoo and conditioner whenever I wash my hair. With all my other colors I usually went 6 to 8 weeks in between coloring. This one I'd have to do it every week. Sorry but I won't be using this again. I'm really disappointed because I loved the results I had for 2 whole days..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Believe the Hype!I'm in awe they managed to give me exactly the shade of muted red I wanted on the first try! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Covers the grayI have used products I bought at WalMart, etc. and they did not cover the gray like this product does. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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AWFULThis was one of the worst hair dyes I've ever used. The smell was almost toxic when I was using it, the color came out way darker than the picture, and my hair is now red tinged after using ASH BROWN??? I will never buy again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not impressedI was excited to get their custom color mix, instructions say to out on the roots first and those are red not brown.. after almost 3 weeks color still stains my towels.. I have even purchases additional color seal. not happy and won t be using in the future. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoseann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy HairHair turned brassy orange. Called Customer Service and color was adjusted. In December I put the adjusted color on my hair. Again hair more brassy than the first time. Called Customer Service again. In the time that’s passed I decided I will go to my hairdresser that I’ve used for years to correct the brassiness. Nice try eSalon, I’m not angry I’ll just pay to have my hair done professionally 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for me.Color is too dark and hair hair felt hard with product on it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
charged me without consentapparently if you order once they automatically charge your card monthly and send u product whether you want it or not. i did not authorize this. im not even using the product. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. The decision is completely up to you! |
Not so good.I colored my hair yesterday,and had a lot of hair fall out in the shower as well as when I combed it out,just kept falling out.Spoke to customer service today and was told it was because I have been coloring my hair for a while?? I never have had this happen to me ever before. So I totally disagree with whom ever I spoke with.Infact my hair never felt like it did when I rinsed it out.Didn't feel like my hair at all.Pretty sure it burnt or desolved my hair.WAY TO HARSH!!! NOT ANYTHING I WOULD RECOMMEND TO ANYONE. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNori - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |