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Custom Color Set
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67,076 Verified Client Reviews |
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Great Color!!Love the color and it lasts until my roots grow out, which is about 4 weeks. I have gray and other colors never hold more than a week or so. I would highly recommend this product!! 0 of 0 people found this review helpful. Did you? |
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Great color!2 steps to color, not bad but gets a little getting use to. Loved the results! My only issue is that the hair by my part and forehead is showing the gray just after two weeks. And I do use a shampoo for colored hair. Will use again! 0 of 0 people found this review helpful. Did you? |
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Dark ash blondeHappy with the colour but little bit fade! 0 of 0 people found this review helpful. Did you? |
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I’m Liking ThisInitially my color had to be adjusted. After the colorist made changes my hair looks great! I’m pleased with the color but it is costly. 0 of 0 people found this review helpful. Did you? |
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It was not the right colourIt was not the right colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We never like to hear that our customers are unhappy with their color, and we'd love to see what we can do! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My hair is now purpleI did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color doesn’t work on me I guess?I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Made my hair break offMy hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color could not cover my grey hairThe color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair. Plese cancel my order and refund me the money I paid. Your color system damaged my hair !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsXiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ABSOLUTELY PERFECT!My colorist contacted me about sending her a recent pic because I haven't ordered in a while, and she wanted to make sure I got the correct formula. I didn't get around to it.....so sorry:(. She sent me what I have been getting in the past anyway. The good news is that it is PERFECT! It's been a while since I've colored my hair. I have health problems, and I just cannot do it by myself much of the time, so my hair was VERY blonde with just a little strawberry blonde mixed in. I always worry about hair color for redheads because so many of them look harsh, brassy and unnatural on older women. This one looks completely natural. Absolutely no one suspects a dye job! I've loved this product since the first time I used it, and I haven't been disappointed since. I will continue to use this product as long as I am able. The only complaint I have is that it doesn't come with the colorist to apply it:). P.S. I also got one of the LONGEST admiring stares that I have gotten in a LONG time when I went to town today. Not bad for an almost 60 year old lady! I'd almost forgot what that was like. haha 4 of 4 people found this review helpful. Did you? |