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Custom Color Set
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66,934 Verified Client Reviews |
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Great gray coverageI asked for more copper color this time. They nailed it. My hair just shines and no chemical smell afterward. 0 of 0 people found this review helpful. Did you? |
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Love the color!Was concerned that the color wouldn't be what I wanted, but I was wrong. The color is perfect and hasn't shown any signs of dulling. Another great perk is that the coverage is terrific.....my gray hairs didn't show up as soon as with other brands. 0 of 0 people found this review helpful. Did you? |
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gorgeous subtle redMy first color was not quite what I wanted -- esalon was able to take my description, describing quite subtle changes, and create a beautiful product, perfect for my hair and personality. 0 of 0 people found this review helpful. Did you? |
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Did exactly what I had hoped forCovered my gray, and brought my hair back to a consistent, all over color where it had been way too light at the ends, and too dark at the roots. Covered beautifully! 0 of 0 people found this review helpful. Did you? |
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Dye is great, but stylist falls shortI joined eSalon with the belief that the stylists work with you to adjust your hair color. This is not the case. I got resistance each time. I have medium blonde hair and I wanted to go lighter. I was getting my hair done at the salon before and did not have trouble with red tones coming out, but you pay for that. I have red tones in my hair naturally so I have had to deal with this before (I have been dying my hair for over 20 years). This was not a problem and I was excited to be patient and work with the stylist. The stylist recommended other products at first (not a problem) and then all I got was "follow the instructions, dye is only to be put on the roots". I responded by asking how this helps the red tones my roots was where the red tones were. I got the same response back "follow instructions". I don't even think the stylist read my email, because none of my questions were answered (eg. should I try a different shade). I was rather disappointed with the stylist, but I recommend eSalon if they get your color right the first time. The dye was wonderful. Hope this helps. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We’re sorry to hear that you were unhappy with the results of your custom color and your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great ColorThe color was Awesome.. I just wish it would last and hold the color longer . I use a shampoo for color treated hair . And yes I do wash my hair just about everyday . But the color seems to fade out to soon . 1 of 1 people found this review helpful. Did you? |
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Love!I was very scepticle that it would be like grocery store color kits... but I loved it! 0 of 0 people found this review helpful. Did you? |
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Good Service, product quality poorI really like the concept of eSalon and was keen to find a higher quality hair coloring option that was less expensive than visiting the salon. Tried coloring 3 times- liked the intial color- but within 2 weeks the color had changed drastically. Appreciate the good customer service I received, but this product did not work for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not satisfiedThis is not the hair color I was expecting I wanted my hair color to be medium blonde to light blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValorie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
I am not really satisfied.My gray hair around my face did not color well. I even added more color solution and left on longer. It still did not color??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |