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Custom Color Set
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67,076 Verified Client Reviews |
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Color is offColor was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awesome hair colorI absolutely love this color system! The shampoo & conditioner are wonderful! I asked about adding a little more red to my color & they were only too happy to do it. Can't wait for my April delivery. I will be a permanent customer! 1 of 1 people found this review helpful. Did you? |
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AMAZING RESULTSOK here it goes- My hair is naturally jet black, and recently I dyed it a copper color. My hair grows pretty fast and I have so many greys so I have to keep going back to my stylist every 6 weeks or so because it’s so noticeable. I have tried box dye from the drug store but it never works the same as salon quality hair dye and that’s mainly because it’s more expensive, and consumers aren’t able to purchase professional color, you need a cosmetologist license to do that (unfortunately). Cheap hair dye will only color my greys, but won’t color my natural black hair. SO, I decided to give this a try and I’m SO HAPPY I DID! this worked JUST AS GOOD as when I go to my stylist and it was 10000000% cheaper. It actually dyed my black hair!!! I’m so happy! I already recommended it to my friends and family. At this rate, I think I’ll only be seeing my stylist maybe 2 to 3 times a year. 0 of 0 people found this review helpful. Did you? |
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Does not cover grey hair?Unfortunately as lovely as the packaging is and how it’s presented, it didn’t cover my grey hair, at all! After the full development time… such an effort and it did nothing at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNoelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a new formulation. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I was waitingThe color didn’t do anything different I don’t look that I dye my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlbania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stripped my hairThis last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
VERY DISAPPOINTEDReceived my hair color which was supposed to be light brown matte ash. To say that I am disappointed is an understatement. This color is NOT cold and ashy, quite the opposite, it's warm and ugly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Best colour everI have used nearly every colour brand out there but I couldn’t wait to try e salon out, I got my colour delivered this morning and yes tried it straight away and I’m over the moon to say the least my colour is dark brown with a hint of gold and it does that no more one block colour I can actually see the hint of gold through the brown and my hair feels so good much thicker to touch and volume is brill the only thing I will say in my next order I’ll be sure to add the shampoo and conditioner as I didn’t think there was enough conditioner for the length of my hair but although the amount was small it worked left my hair feeling great. I’ll definitely be keeping my subscription with the added shampoo and conditioner. If anyone is thinking of giving esalon ago DO you won’t regret it ⭐️⭐️⭐️⭐️⭐️ 3 of 3 people found this review helpful. Did you? |
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Fabulous!This was my first time using esalon. I'll be honest, I was a little nervous about coloring my hair, but Geneva created exactly what I was looking for. Thank you esalon for making coloring my hair at home so easy! 3 of 3 people found this review helpful. Did you? |
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No fadingPerfect colour 1 of 1 people found this review helpful. Did you? |