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Custom Color Set
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66,934 Verified Client Reviews |
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Product reviewI do like the color mix, but my problem with the product is two things. 1, I prefer to have the color in a cream form, as it won't drip. 2, I think the conditioner could be better. I have thick, coarse hair, so my hair doesn't feel as soft with your product. A good point is, I will keep ordering it as it is convenient to have it shipped to my door. 0 of 0 people found this review helpful. Did you? |
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OopsMy grey hair at the temple still shows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Dark brownThis formula leaves my hair greasy and sticky for over a week after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynsey - We’re sorry that your hair felt greasy and sticky after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Very Not RedI've asked for red color from eSalon twice now. The first was a purple maroon color and the second was just brown. I'm so frustrated and upset with this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Can't get the red outI have not used my last order. Went back to the salon instead because I need the depth of highlights and I can't get your team to cut the red out of my formulation 0 of 0 people found this review helpful. Did you? |
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GreyMy grey hair started coming back within a few weeks. I love the color, just the grey coverage is not so great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrickett - We’re sorry to hear that your hair color didn't provide enough gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide better gray coverage. |
Wasn't what I wanted. Was disapointed.Wasn't what I wanted. It didnt match the color discribed. Was more a deep dark brown red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great product, always consistent.I have been using eSalon for several years now. It always turns out the same with great color. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColourThe kit is good value comes with everything you need. The colour is rich and gives good coverage especially for grey hair. Very easy to follow instructions and I am always pleased with the result. Thanks. 0 of 0 people found this review helpful. Did you? |
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Custom colorIts the first time since I started colouring my hair at home that I been able to achieve a more natural even colour with a salon finish that has lasted so long 0 of 0 people found this review helpful. Did you? |