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Color Set
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66,689 Verificado Comentarios de clientes |
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Nothing like what I orderedWent for darkest ash brown I’m light ginger every time I wash I’m getting lighter and lighter I’m actually horrified I’ve gone from cool tone darkest brown naturally and only wanted to get rid of my greys now I’m ginger greys not covered and I’m lighter than my natural colour I specifically said in my stylist notes I didn’t want harsh red tones and colour that lifted very red and I feel like I was given that as an inside joke disappointed is an understatement 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMoliee W. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps. |
Roots didn’t take. The rest of color, great.My roots did not take the color. I followed directions completely starting with my roots using a bowl and brush, covered everything, let it set for the recommended time and you can still clearly see my grow out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Best hair dyeThe colour is perfect and the service is high standard. The advisors I spoke to are very friendly and helpful. My hair looks amazing and healthy. However, some grey hair still not covered. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rana! We are sorry to hear some of your greys are still showing. Please check your emails, we got back to you to help you. |
Just okay.Works great for a week or less. Everytime I color, I love it but it just doesn't last. I generally only need to do my roots. I'm sure it probably works great for others but I've actually found supermarket touch-ups and semi-permanent colors to be longer lasting and significantly cheaper. The color looks just as good, my hair feels great and lasts for at least 3 to 4 weeks (my hair grows fast). I've been using eSalon for a few years but it only takes two washes and the grays of my roots are significantly lighter than the rest of my hair. I love many eSalon product but the Custom Color Set just isn't for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLezlie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
To darkWent darker than my normal colour which is the same as what I had for this! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Victoria! We are sorry to hear your color went darker than expected. Please check your emails, we got back to you to help you further. |
Does not cover greyI love the customer service and believe colorists are experienced and customer friendly. I tried 5 times and worked with them to change my color. Looking for dark brown hair and grey coverage is not enough, I still see Grey's after following all instructions. I still like to go with them as it is ammonia free dye. I will prob give it 1 more try to order something darker.🫰 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The soft black didn’t take or even cover my gray.I’ve been very happy with the colors in the past. My natural color is light brown with gray around my temples. A few months ago, I dyed it ‘store bought’ mahogany. I was really looking forward to the black but, after following the instructions and getting out of the shower, it’s barely dark brown and I still have the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair did not hold the colorI like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Premier essai avec cette couleurUn bien joli coffret Tout est bien pensé et bien expliqué pour bien réussir sa couleur chez soi Un petit bémol concernant la nuance beige froid ça n'a rien apporté de plus à ma couleur Un autre bémol sur la durée de la couleur apparition avant 3 semaines de cheveux blancs niveau tempe et couleur qui s'est éclaircie Je refais une seconde expérience avant de porter un jugement définitif 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurence L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
CommandeDemande annulation de toute commande merci 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancoise S. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ne souhaitez pas poursuivre votre abonnement chez nous. Nous allons revenir vers vous par email afin de répondre à votre demande. Si vous avez des questions, n'hésitez pas. |