|
Custom Color Set
|
66,925 Verified Client Reviews |
|
Sort by: |
|
BrilliantMy hair has not looked or felt as good even my other half made a comment Wow 0 of 0 people found this review helpful. Did you? |
|
Far superior to any hair dye ever used in my life!The color I got is exactly what I should've hair but I hate brown hair . I've always had red highlights and there were no highlights in this haircolor if they were they didn't show up on my hair. I've been trying to get to your color chart so I can change the color but for some reason I can't I am not walking around with brown hair I need to change the color and I can't . I I am probably going to have to go to the beauty supply store and get a second rate product because I've spent probably 40 minutes trying to get your color chart . 0 of 0 people found this review helpful. Did you? |
|
UnflatteringNot what I was expecting when I bought the product. I was dissatisfied with the color and lack of sheen. I used as directed in the instructions but did not achieve the color I desired or the lovleliness. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJudy Melissa - We're sorry to hear you weren't satisfied with your color. We make each color custom with pure tones, and we'd be happy to send an adjusted color to meet your needs at no charge. We've added a free hair color credit to your account. Look at our email for more information. |
Beyond Horrible Hair ColorProcess was ridiculous in 2 steps. Left my hair dryer than it has EVER been in my LIFE. Color was horrible. Bad product all around. I give it negative 10 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKate - We're sorry you had a negative experience with our hair color. Since this was your first color application and you asked for vibrant tones, we suggested a multi-step application process to give you the vibrant golden tones you were looking for. We see that one of our associates has already reached out to you to help you with the color and dryness and we have sent you a complimentary deep conditioning mask to bring your hair back to silky smooth perfection. |
Cancel my accountI never received a response back on my request. I am dissatisfied with your company. Please cancel all future orders! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTerri - We’re sorry to hear that you were unhappy with your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorThe color shaded quickly and it is not the same as it was at the beginning. 0 of 0 people found this review helpful. Did you? |
|
Too darkNot really happy with colour. I look and feel like it is too brown for me and not close enough to my natural colour. The roots are too dark. My natural shade is an auburn with quite a lot of vibrant copper running through it. This doesn't suit me at all 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNuala - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Too light!Color did not meet my expectations and I had to do professionally 2 weeks after. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsVictoria - We're sorry to hear your first order was too light! We see you've already spoken with one of our associates who worked with you to help you find a darker color to use in the future. We hope you love your new custom blend! |
color good - need to go down a share - more blondecolor good ,but need adjusted down, lighter in summer. 0 of 0 people found this review helpful. Did you? |
|
Color ok -- Fumes NOT OK!The color was nice and it does last longer than the drug store box... but the smell and Fumes burnt my eyes and nose to breathe. I tried it twice hoping for a different outcome.... no such luck!! The Fumes burnt my sinuses and eyes. Not for me! 0 of 0 people found this review helpful. Did you? |