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Custom Color Set
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66,925 Verified Client Reviews |
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The grey hair come outsiza to facter.thkThe grey hair come out size too facter.thk 0 of 0 people found this review helpful. Did you? |
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Custom hair colorAlthough I love the color, it came out darker than expected. I will ajust my hair color shade. 0 of 0 people found this review helpful. Did you? |
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DissapointedI did not like the colour and my roots are already showing through ! I do not want a repeat order 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We're sorry to hear you were disappointed with your custom color. We see that you've already spoken to our color and care team, who have issued a credit for a free reformulated color. We hope this new color helps you meet your hair color goals! |
ColorAt first i was satisfied with the color now is not covering my gray hair..dont know what happend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We're sorry to hear your new color didn't cover your grays as well. We're happy to work with you on a new formulation that will give you better gray coverage, so we've added a credit for a free order to your account. Look for our email for more info. |
Did not cover Gray hairThe color was nice as I ordered, but it burned my head even though i set timer, it did not cover my gray for more than a day, and my hair felt dry and brittle too. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We're so sorry to hear the color didn't give you your desired results! We see you've already spoken to one of our licensed colorists who helped you find a solution to your problem. We're glad we were able to help you! |
Love color, Dislike rinsing processI've been a customer of your hair color product for several years and have always been satisfied with the custom hair color I've received, as well as the better condition feel of my hair compared to previous products I've used. There is one issue that I've yet to resolve successfully - upon each initial application, I've experienced difficulty in rinsing the color out of my hair and scalp. Globs of hair color stick to my scalp so that I have to use my nails to scratch it out, even after I've used your shampoo to rinse out the color. I've just spend about 15-20 minutes today trying to rinse the color out and I still feel there is residue still sticking to my scalp and hair. Help! Do others experience this too? Any suggestions you have to remedy this situation will be appreciated. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re sorry that your color applications have left your hair with a unsatisfactory residue. Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color before adding conditioner. We have reached out to you with our recommendations. |
Perfect!I can't believe how perfect the color is. It is exactly what I wanted. Thanks! 1 of 1 people found this review helpful. Did you? |
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Easy to assembleThe color is a perfect match! Very nice easy way to get the grays out of the way! 1 of 1 people found this review helpful. Did you? |
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Perfectcolor is right on and lasts far longer than store-bought brands 1 of 1 people found this review helpful. Did you? |
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Love this and have been using over a yearHair grows better and is much healthier than when I went to the salon every six weeks. Also love that I can do this quickly on my own schedule! 1 of 1 people found this review helpful. Did you? |