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Custom Color Set
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66,925 Verified Client Reviews |
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Best product everLove love the hair color 0 of 0 people found this review helpful. Did you? |
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Color is rich and covers my darn gray!!The instructions are simple and concise, easy for a novice like me. Color is gorgeous, covered all my grey and I love the product! 0 of 0 people found this review helpful. Did you? |
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Very happy!I am very happy with my new hair color. The colorist did a fabulous job! Thank you for the personalized color, I love it! 0 of 0 people found this review helpful. Did you? |
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I love it!It loves my hair, didn't dry it out! 0 of 0 people found this review helpful. Did you? |
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Terrific!I have been using esalon since they started. They consistently do a great job!! Thank you! 0 of 0 people found this review helpful. Did you? |
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Covered my grey and perfect colorMy first kit did not cover the gray roots so I contacted the company and they sent another kit free of charge. The second kit was a different formula to cover my grey and it worked out great! I love the color and the coverage. Instructions were complete and the whole process was surprisingly simple. I will use them again. 0 of 0 people found this review helpful. Did you? |
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Recent ColorI Like my Recent Color and would like to stay with it, we are finally getting somewhere!! And Please provide an extra Stain Remover. THANK YOU 0 of 0 people found this review helpful. Did you? |
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Color did cover grey howeverMy hair is a chestnut color and came out a solid brown. No depth. The customer service was great. They called promptly and gave me advice on how to lighten it. It did lighten and still covered the grey. I may try again but not right now. My hair is very long and it is a lot of work trying to adjust. The product was very easy to use. 0 of 0 people found this review helpful. Did you? |
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my haidresserMy hairdresser noticed the color change (it was subtle) and said my hair is softer than be fore as well 0 of 0 people found this review helpful. Did you? |
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Uneven colorI've been coloring my hair successfully for more than 10 years. This was one a pretty big disappointment. The color is uneven, with the gray in my roots not covered adequately, resulting in my roots being lighter red while the rest of my hair is darkest brown. Color did not take on the length whatsoever, and continued to "bleed" during every other day shampoos for two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamsen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |