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Custom Color Set
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66,925 Verified Client Reviews |
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i want to cancel my accountcancel me out 0 of 0 people found this review helpful. Did you? |
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Runny MessI have self colored my hair for years. I thought this would be a slam dunk. Not so much. I ended up with stains on my walls and closet doors because the solution is so runny. Also due to the runny solution I couldn't keep the solution confined to just my roots, so goodbye to my blonde highlights. Not for me. 0 of 0 people found this review helpful. Did you? |
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Still too much red.This mix was a step in the right direction but not quite what I am looking for. It still comes through with the red tones (copperish). I was expecting a more golden tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We're sorry to hear your last color was too warm. We see that you were able to work with your colorist to find a cooler color that delivered. We're happy we were able to help you meet your hair color goals! |
To harshPlease cancel my information 0 of 0 people found this review helpful. Did you? |
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Color all wrongI ordered a Dark brown. It came out more of a medium brown with red tones. The color looks fake and not natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair color did not provide you with the results you were looking for. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
ExpensiveI don't think this is any better than off the shelf products and it us twice the cost. 0 of 0 people found this review helpful. Did you? |
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To harsh for my hair...Hair breakage began right after use. Will not reorder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you experienced hair breakage following your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
PerfectThe shade was Perfect! 0 of 0 people found this review helpful. Did you? |
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AmazingI just want to say thank you! This product has done just like I was in the salon and even better. The odor is not as strong and makes coloring easy. Thank you again! 0 of 0 people found this review helpful. Did you? |
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So simpleI really liked how easy it was from selecting your color to application. My goal was to cover grey hair & match my natural color. Worked beautifully. The only thing I noticed was that it did not last that long. Within 2 weeks I could see some of the grey, not the roots, but throughout the length of my hair. Overall I am pleased with the product & will try again. 0 of 0 people found this review helpful. Did you? |