|
Custom Color Set
|
66,903 Verified Client Reviews |
|
Sort by: |
|
Nice color but my gray isn't budgingThe color is very nice but within a week, my gray hairs were already peeking through. I have gray all over my head, so I can't just color the gray portions first and wait longer. 0 of 0 people found this review helpful. Did you? |
|
I loved the color, and the personalized packaging!My husband asked me to use this one again. How can I refuse! 0 of 0 people found this review helpful. Did you? |
|
Love me colorNatural and lasts a long time, doesn't fade out. wish it was a little less expensive though...would keep up with my color more often! 0 of 0 people found this review helpful. Did you? |
|
Nice colorThe color was pretty right on with what I wanted, only thing is...it didn't cover my gray for more than a week. 0 of 0 people found this review helpful. Did you? |
|
Not Right ColorI asked to go a little redder and my hair looks brown. Not happy. I have a big presentation for my company and now I have to spend over $100 to fix it. I don;t understand what happened. The first color was good, I just wanted a little more red? I have stopped my order till I hear from you. Not sure what to do from here. I really like working with your company. please help. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaurie - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
No differentI have used this product twice and my grey hair is back through within 2 days . I gave it ago to see if it was different from shop hair colours but was just the same. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarian - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not consistentseems like color was not consistant, went back to store brand 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Custom colorMy last hair color I got from you made my hair sticky like gum. Ended up having to go to a salon to get it fixed spending $30. I done it the same as before but was very dissatisfied this time. I'm not sure what the problem was maybe old color or something. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Please cancel all future ordersThis last order made my hair oily . It took three hair washes to stickless out of my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarie- We’re sorry that you were unsatisfied with our Custom Colorand that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Fantastic color loaded with highlightsAt first I was skeptical and thought that it would be like every other color in a box, boy was I surprised! My hair after using your product was soft and shiny. I was really surprised by the quality of the color I received, it was perfect! 0 of 0 people found this review helpful. Did you? |