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Custom Color Set
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66,880 Verified Client Reviews |
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Made For You - custom colorUnfortunately, this last color did not take. I am trying, today, the replaced bottle from you folks. Hoping this one is better with the new formula. 0 of 0 people found this review helpful. Did you? |
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hair colorgetting rave reviews from friends and family on my hair color 0 of 0 people found this review helpful. Did you? |
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Love the colorlove the hair color i chose and love that i am able to change colors if not satisfied.But my only complaint is that I have long hair and need 2 bottles. and even though re touch ups they only send 1 bottle of color for roots i feel the color fades a bit all over with washes and would like to be sent 2 bottles so i can just redo my whole head of hair and get a even tone. but to do that i must purchase that enhancing gloss separate instead of just receiving it as part of the package 0 of 0 people found this review helpful. Did you? |
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Gray coverageTrouble covering gray on sides by ears 0 of 0 people found this review helpful. Did you? |
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Great ColorGreat Color for me. I love the richness of the color, I just wish that it would last longer. 0 of 0 people found this review helpful. Did you? |
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Good quality, but still not the optimal results.I used this hair color for 3 times now and I like the overall experience and customer service is really great. But unfortunately I still have one problem that they can not address. My roots turn brassy all the time and grey hair does not get colored 100%. Every time they send me a new batch it is exactly the same formula as the previous one. So nothing changes.... 0 of 0 people found this review helpful. Did you? |
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Its Not For MeI used E Salon for the first time and was not impressed with my color that I received from them. I wanted it to be more blond. The color said light blond so I expected it to be the color that I already have in my hair. It didn't turn out that way. It almost has a red tint to it. I also struggled to color my hair by myself. For me its best to have a professional doing my hair, I guess I have to spend the money to have it done right. I heard that E Salon is a good company and I am sure they are, but its just not working for me. Also, please cancel my future orders please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorI am still kind of brassy on top and darker on the bottom . My hair stylest says that an Ash color would be the best. She mentioned #7 or #6 . I am not sure what that means 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We're sorry to hear your color was still brassy on top and darker on the bottom. We'll be forwarding these comments to your colorist to make sure your next color is adequately adjusted. To ensure your ends don't get over darkened or over processed, make sure you apply your color to your roots only. This should help going forward. |
Hair colorThe roots are getting the color but my ends fade to blonde so quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Shipped in errorI cancelled the last purchase and it was shipped anyway, and my credit card was charged. Unfortunately, my sister was intrigued by the product and opened the box, therefore I cannot return it. The last time I used it, it irritated my scalp and had an ammonia smell to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize for the miscommunication regarding your account. We see you've already spoken with one of our associates who helped you find a way to return the order for a refund. |