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Custom Color Set
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66,880 Verified Client Reviews |
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Beautiful Hair Color!Great service, professional and beautiful hair color that is very, very nicely packaged, love it! 0 of 0 people found this review helpful. Did you? |
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Great gray coverage, perfect , fade resistant color, easy to follow instructionsI could not be more pleased with everything, from the richness of the color to the clarity of the instructions. I can not believe that I was able to achieve such wonderful results at home, for a fraction of both the cost and the amount of time, that I used to spend at the salon. 0 of 0 people found this review helpful. Did you? |
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Unbelievable!My requirements for a change in color were complex. I have natural textured hair, 50% gray, with a permanent brown dye color that I got at my hairdressers. It faded to a brassy harsh tone which my hairdresser could not seem to correct. I wanted a darker warmer brown base color with no yellow or red overtones and that is exactly what I got from eSalon. I followed the instructions religiously and I was rewarded with a rich warm purely brown color. I can't believe that the colorist was able to accomplish exactly what I've been trying to get for more than a year from my hairdresser. Very very happy! THANK YOU colorist Vanessa!! 0 of 0 people found this review helpful. Did you? |
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I didn't like the color, to dull, need some life. Maybe more of a Reddish brownNot too much red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
StopI cancelled future orders only to find another shipment coming. I hate the color and product...stop shipping. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina - We're sorry to hear you hated the color! We're happy to work with you to find a solution. Look for an email from us in your inbox. |
Too LightColor is too light for my natural hair color. While it might match with the lightest parts of my hair, it doesn't match the roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatharine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not the color I wantedThe color I wanted was strawberry blonde what I got was more auburn. I asked to match my current hair color and color greys, but this color was too dark. The roots look are a bit lighter than the ends and I followed the directions to the T. I really would have liked my first time to have been more positive. I also got worried as I shampooed it as it was so dry and sticky, but once I put in the conditioner it got soft and nice. As it was developing I was a bit worried as it was a bit dark, but I had hoped it would lighted up once it dried, but it hasn't. Instead of light brown maybe it should have been dark blonde? I'm not sure? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We're sorry to hear your first color application wasn't exactly what you were looking for. We see you've worked with your colorist to create a new formulation that's just right. We're glad we were able to help! |
Like color, but feeling sticky!So I've applied color (with a brush), followed the instructions to the letter, washed and conditioned- and I'm a STICKY MESS. I can't even run a comb through my tangled mess of hair. Now, from what I can see in the spots that are not matted down, the color seems to be exactly what I asked for. Unfortunately though, I don't think I'll be ordering from eSalon again, as I will be spending my Saturday night trying to figure out how to return my hair to a normal texture. *update: after googling solutions (there were many posted, as this apparently happens more often than I thought) olive oil ended up being my saving grace!! I can show my face now!* 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReese- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Gray coverageI noticed about a week after I colored my hair the Gray in the front by my bangs and on my Crown started to show through again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Great gray coverage but...The color covered gray hair very well but 1 bottle of color, shampoo and conditioner not enough for hair length. Hair shiny and soft but there was no evidence of the purple color I selected. I uploaded a photo so colorist should have advised me if I my hair would not dye my hair the color I selected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We're so sorry to hear your first color order didn't live up to your expectations. We sent two bottles of color with your application, but if you need a third, we can always add another bottle, just ask your colorist! If you need more shampoo and conditioner packets, you can add extra packets to your kit through our shop page. We also sell our shampoo and conditioner in full sized bottles! We've added a free order credit to your account, so we can send you a reformulated color that will ramp up the purple tones. Look for our email for more information. |