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Custom Color Set
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66,866 Verified Client Reviews |
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Just RightAfter she tweaked the color, it came out just right ! 0 of 0 people found this review helpful. Did you? |
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Excellent ProductEverything is so professional- even down to the packaging. Is like having the Salon in my Home! Colour and Condition of my hair is really lovely - thank you Esalon! 5 of 14 people found this review helpful. Did you? |
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Response From Our ExpertsYvette- We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Well worth it!If you are gonna color your own hair then this is the best way to go to get the same results as a professional. 0 of 0 people found this review helpful. Did you? |
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Fantastic Product!Based on my preferences for color, my colorist provided me with exactly what I asked for. After my first use, I decided to change up the color a bit and my colorist did exactly what I wanted. 0 of 0 people found this review helpful. Did you? |
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ColorIt was the color that I chose 0 of 0 people found this review helpful. Did you? |
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Covers GrayCovers your grey pretty good but leaves your hair feeling rough. 0 of 0 people found this review helpful. Did you? |
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Not worth itThe box color that I buy at Walmart lasts longer. I colored my hair 10 days ago and it is already faded. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wasn't impressedThe color was WAY darker than I thought it would be! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Disappointed....This is the third time I've colored my hair with the eSalon product and I still am not even close to the color I wanted. I've always had blonde hair whether it be natural, highlighted, or colored. However, the color from eSalon is more red than blonde. They say they've adjusted the color for me each time but it turns out the same each time. I like the product because it is easy to do but I'm very frustrated that I cannot get the color I want. My main reason for coloring my hair is to cover the grey, which it does. However, the color is not what I'm trying to achieve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBev- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Made my hair darker than my naturalI wanted to lighten my light brown roots. Instead, the color darkened them by quite a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |