|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Great Color and Excellent Customer Service.My initial review included three issues I'd experienced and unfairly blamed on eSalon. Joke was on me, because all of the issues were my fault, and were not the result of an allergy but of overbrushing with a fake Mason Pearson (go ahead, judge), me being a hot mess in the shower, and my naturally dry hair follicles (yech). What's most important was how eSalon and specifically, the graceful Porshawna, handled my sitch and my 'tude. They responded to my review directly on this site (tone was of concern and hope for rectification). They contacted me via telephone immediately. They refunded the price of the kit. And when I called them to come back for more because the kit actually worked magic they asked questions to make triple sure I hadn't had an allergic reaction (again, no allergy, refer to thefakemasonpearsonincidentthatwasmyfault). When I asked them if I could pay for the original kit cost, they wouldn't let me. Very few businesses demonstrate customer service at this level of excellence. Thank you! And, um, what's eSalon doing for Valentines Day? (becauseifeSalonwereapersonI'dwanttotakethemtodinner) 96 of 103 people found this review helpful. Did you? |
|
Shape of permanent color bottleYou have made the opening of the color bottles larger than they were in the past. I have found now that the larger opening is a problem when pouring into the plastic developer bottle. Which has a small opening. The past 2 times I've mixed these the permanent color has spilled over onto my counter. Not sure why you changed that. Also the shampoo and conditioner packets are much harder to open in the new design. 2 of 2 people found this review helpful. Did you? |
|
Not the colour I ordered. But Still good!I followed the instructions step by step and asked for the light Ash Blonde. It didn't come out as light as I wanted it and turned out quite dark. However I still really liked the colour. It is basically my natural hair colour that I haven't seen in years! Not a block colour either looks like I have highlights and low lights. Just a shame that it wasn't exactly the right colour... 1 of 1 people found this review helpful. Did you? |
|
Great!Very impressed. Perhaps a tad too dark but we can fix this! 0 of 0 people found this review helpful. Did you? |
|
Great coloring product still, but the shampoo packet is a pain in the showerThe packet doesn’t tear right; the hole wasn’t big enough to extrude the shampoo out. I didn’t want to leave the shower dripping wet to find scissors either. Needless to say, I kept the water running longer than I should while I struggled to re-tear the packaging. (Ditto the conditioner.) 1 of 2 people found this review helpful. Did you? |
|
A bit darkDarker than expected. 0 of 0 people found this review helpful. Did you? |
|
colorNice but need more 0 of 0 people found this review helpful. Did you? |
|
Love the product but very upset with price of orders!Love the product but very upset with price of orders! I never requested the Color Kiss added to my orders. I do not use them and am now stuck with 3 of these at an unbelievable cost of $12 each. I am now $36 in the hole and would like to send them back with free shipping as I never requested these. I actually still have the free sample sent way before. This happened before and I had to cancel the touch-ups. I don't know how they got re-added to my account but I am very upset they did. I rarely check e-mails anymore and somehow missed this but I must cancel any future orders as I can only afford the store bought from now on. Thank you for the great color though. 9 of 12 people found this review helpful. Did you? |
|
My go-toMy first color turned out very ashy on me. My colorist mixed a dark blonde and golden blonde, but it turned grey blonde, and not in a good way. I have tan skin, so anything too dark makes me monotone. I loved the personalization and all the extras my kit came with, so I am giving my next shipment a try. Update: 2 years later, this is cheaper than going to the salon or beauty store. If you're specific, your colorist will match as much as possible, just pay attention to the tones they mix together. The instructions are easy to follow and it lasts for a while. I'm a loyal customer for sure. 4 of 6 people found this review helpful. Did you? |
|
ColorColor didn't seem to last as long 1 of 1 people found this review helpful. Did you? |