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Custom Color Set
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66,866 Verified Client Reviews |
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My hair is awfulI look like Elvira!!! Wanted dark brown it turned out black! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not enough productAs I stated my hair is long thick, curly and extremely dry. There just wasn't enough color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda- Thank you for sharing your feedback with us. We are always looking for ways to improve our service based on what clients like you are telling us. We want to work with you to ensure you have all the tools needed for a perfect application. |
Wanted ash blonde got orange insteadI have some regrets about using this hair color. Mainly that I didn't follow my gut on a few decisions. I actually knew what I needed--a toner to correct brassy yellow highlights--but I decided to order this instead, because I wasn't confident about my DIY color/toner skills. The confusing response I got initially from the consultant made me want to cancel my order but I went ahead with it. That was a mistake. Another mistake was not doing a strand test. When I saw 15v developer I should have known that it wasn't going to work for me. My hair is stubborn and I don't think anything less than 20v will work on it. A strand test would have at least proved that without ruining all my hair, because the color is pretty ugly right now. At least my hair isn't breaking or anything but my scalp feels a little sensitive still. I'm pretty sure I could have gotten better results from a box color. Also disappointed that I second-guessed myself and fell for the slick marketing and a gimmicky product. Lesson learned: This product is just as risky as buying a box dye off the shelf. You can send photos and they can give you advice but they can't guarantee you'll get good results, just like any other color that comes out of a box. So it's a about $9 risk versus a $20+ risk. Either way if you mess it up you'll still end up at a salon paying $$$ for someone to fix it. I'm just glad my hair stylist is nice and not mad that I tried this instead of going to her in the first place. I hope she can fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
didnt work for meI don't want anymore of this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Greatest hair colorI really enjoy my color. It has worked very well for me. I have blended the color just right for me. 0 of 0 people found this review helpful. Did you? |
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Love my color!My new hair color looks so natural everyone loves it, including me!! 0 of 0 people found this review helpful. Did you? |
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Perfect color!This is the first time that I used E salon. I was skeptical about what kind of color I would get but it was absolutely perfect match to my own natural hair color. I was quite surprised and very pleased. 0 of 0 people found this review helpful. Did you? |
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Still adjustingThe product is good I am still making adjustments to the colour. They are very helpful during this process. 0 of 0 people found this review helpful. Did you? |
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What I asked forI asked for a change in color to lessen the red, give me more golden highlights and help cover the gray better. So far, the color has delivered! It is too soon to tell if the gray will stay away a little longer, but I love the new shade of brown. I am very happy with all the products I have bought through eSalon. Thank you for providing a cost-effective and beautiful alternative to the over-the-counter drug store coloring products. 0 of 0 people found this review helpful. Did you? |
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Highly Recommend!Great Color! Very Easy to use too! 0 of 0 people found this review helpful. Did you? |