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Color Set
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66,689 Verificado Comentarios de clientes |
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Something changedI have been using your hair color since you started. Love the color, that it doesn't get too dark and soaked in like some over the counter products do. My shade is perfect! But.... It seems the last 3 kits I have received have just my hair feeling full of gunk. Like it's covered in hair gel or something. I've always done the dye and then conditioned and had marvelous results. Soft and squeaky clean hair. Something has changed in the formula it seems. I colored yesterday morning before work and spent the entire day with my hair in a bun with greasy looking bangs because it looked dirty/greasy. I couldn't wait to get home to wash it. I do have one more kit here and I'm afraid if I keep getting these results I will have to discontinue my subscription. 😟 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren- We’re sorry that your recent hair color left your hair feeling greasy and with a residue. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Opposite of what I asked forMy roots ended up orange. The rest of my hair just lost it's golden reddish tones and got darker. I don't understand how you can mess this upso much. I did everything exactly as directed. I noticed the orange right away and wondered why the glaze was purple in bottle. I did not mix anything up wrong. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJustine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great service optionI think this is a great tool for people wanting a custom hair color, and they have real people giving advice on what types of colors / tones / levels you should use based on what you have and what you want. The kit is great, I just ended up going with a bad color choice, and it ended up not lasting long (on purpose). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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DRY HAIR BUT GOOD COLORI LIKE THE HAIR COLOR BUT IT LEAVES MY HAIR DRY AND BRITTLE. ALSO I DON'T NEED IT THAT OFTEN AS IT LASTS A LONG TIME BUT MY HAIR FEELS LIKE STRAW? {sorry didn't realize it was all caps lol) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly! |
brassyI was hoping for the grey ash color I chose but only got a darker brassy version of what I already had. Hadn't colored my hair in 12 years. Thought I'd give this a try. I'm not happy. It may work for those who need to cover grey. I don't. The product is good overall. Great LockIt shampoo and conditioner. Doesn't smell bad. The experience was easy and pleasant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKat - We're glad to hear the product was good for you overall but apologize your results looked darker and brassy. We see that you shared your feedback with your colorist and we sent you a free reformulated color, per our Satisfaction Guarantee. We truly value your experience as a client, and are committed to delivering the right results for you. |
It's a processTrying to find the right color virtually is a process. I "think" after 3 tries we finally got it. Fingers crossed 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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not my colorI have asked for a blueish purple, I want a dark brown that looks black with a blueish purple when the sun hits it. paul Mitchell has it, shines XG, I think its 5rv 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDear Darla, We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great grey coverageI am loving the grey coverage! but can you darken my color! Now that we are into Christmas time and attending lots of functions I'm seeing myself in several pictures and my hair is really red!! I don't notice it in the mirror. my sister made the comment that my hair was a lot lighter. I really haven't noticed it until pictures starting popping up. I have always hated the red tint my hair puts out. so what ever you do to take the red out can you please take it out and make it a darker brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I loved this at firstThe color is great however over the last year my hair has started falling out in clumps. I'm not exaggerating, I had extremely thick hair now my hair is thin. I'm scared it won't grow back. I just kept thinking it must be my diet or stress or something else but I truly believe that it's this product. I'm only writing the review to help others who maybe wondering about their hair loss as well. The color was beautiful, easy to apply and long lasting. I really would love it if this hadn't caused my hair to fall out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It was ok.It was lighter than expected. I wanted a happy medium between the darkness of the medium brown I was purchasing. Will go back to the medium brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |