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Custom Color Set
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66,818 Verified Client Reviews |
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not for meI want to cancel this product being sent to me; it's a good product, it's just really been too dark and I've returned to a product I used in the past. Would you please cancel my subscription to esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
My package never cameOkay it's on the 5th day asking United state post office to delivery my item. They keep giving me confirmation for redelivery still not here!! I was patience but now getting super frustrated. I want to order volume shampoo and conditioner but I'm have problems getting this hair dye. Been on hold for 20 mins now. They need update their freaking shipping. I been using dry shampoo just so I don't wash untill I was dye my hair it's been 5 days upgrade your delivery! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeticia- We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not as good as I hopedI really liked the color once it was processed, but it has not held up. I colored my hair less than two weeks ago and already it is fading and the grey hair is coming back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Doesn't cover gray.I was not happy with the color as it did not cover the gray at all. In fact, it seemed to turn it more pink. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
HORRIBLE PRODUCT!!My hair feels like it has been dipped in candle wax, even after I washed it six times!!! So unhappy with the color as well, I have black hair and that's exactly what I told them I did not want. Do Not Use! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJullian - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Better than the SALONI have been getting my hair dyed at a Salon for over 7 years and as much as I enjoyed it, it was expensive, my color faded after 2 washes and spedning 2 hours at the salon was a hassle. ESalon created my color and had it DELIVERED to my house in just 2 DAYS. I was beyond thrilled. The color was exactly what I was looking for, the directions were straight forward and the staff are so incredibly helpful. I would recommend this to EVERYONE I PROMISE YOU. 1 of 1 people found this review helpful. Did you? |
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Covered my GREY!!!!Hallelujah!!! I finally found something that would cover my grey and the color was perfect. Not only that but my hair was so shiny and healthy I couldn't believe it. No more paying out the nose for getting my roots covered! I am a customer for LIFE! 1 of 1 people found this review helpful. Did you? |
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nice color!I loved the color that I got! It lasted longer than a box off the shelf, and it was easy to use! 0 of 0 people found this review helpful. Did you? |
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Perfection!!I was very impressed with the color that was created for me. This was the first color I've found to cover my grays and the coverage has lasted much longer than over the counter options I've tried in the past. Will definitely keep ordering! 0 of 0 people found this review helpful. Did you? |
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Awesome!I love this hair color product! My hair is soft it colors my very stubborn gray hair. And it last longer than when I had my hair colored at the salon. 0 of 0 people found this review helpful. Did you? |