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Custom Color Set
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66,793 Verified Client Reviews |
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RedsMy red faded a little other than that I liked it. 0 of 0 people found this review helpful. Did you? |
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Do NOT re-order!!!NOT 100% certain if I want to consider re-dyeing hair, so please....do NOT re-order "anything" without my approval!!! Thank you 0 of 0 people found this review helpful. Did you? |
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ColorI like it, but, I keep saying I want a different color and ham told no I can't change. I'm tired of dark! 0 of 0 people found this review helpful. Did you? |
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Hair color looks naturalThe last two times I have colored my hair, I have timed it to get my hair cut right afterwards. The last time, the lady asked me how much darker red it was when I was little. This time, a different lady started telling me stories about when she had that pretty caramel colored hair and how it was a much darker color when she was little but had faded so much that someone called her dirty blonde just recently so she colored her hair for the first time ever. Both times, I chuckled and explained that I had just colored my hair within 24 hours and it wasn't natural but Esalon! 0 of 0 people found this review helpful. Did you? |
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Hair colorLove how the hair color applys and also covers my grays beautifully. The only strange process is when I am ready to wash it out it stiffens and changes its texture. Very difficult to wash out of hair and scalp. Need to wash out several times with shampoo and use brisk to hard pressure on scalp. I sort of deal with it because I love the results but it is odd and not so easy. 0 of 0 people found this review helpful. Did you? |
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WAY too darkI rinsed out color after half the time and it is s very dark brown. Since the last few times had too much gold, next time let's try Light Brown. I have always used Loteal Med Golden Brown in the past and it was a perfect color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Eh its okDidn't last long in the roots, love the color though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great color, doesn't cover grayI love color and the way the product makes my hair feel, but I'll probably need to be canceling my subscription. The color doesn't cover stubborn gray on my hairline in particular and when I complained about it I was told to darken the color. Well, I don't want a darker color, just something to cover the gray as I used to be able to do with Wella or with my stylist. Wish this had worked out and that the answer to my question was something better than change your color to cover gray! Still, if you don't have stubborn gray, this is a good product and I'm jealous that you can use it! Back to the salon for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not for meI want to cancel this product being sent to me; it's a good product, it's just really been too dark and I've returned to a product I used in the past. Would you please cancel my subscription to esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
My package never cameOkay it's on the 5th day asking United state post office to delivery my item. They keep giving me confirmation for redelivery still not here!! I was patience but now getting super frustrated. I want to order volume shampoo and conditioner but I'm have problems getting this hair dye. Been on hold for 20 mins now. They need update their freaking shipping. I been using dry shampoo just so I don't wash untill I was dye my hair it's been 5 days upgrade your delivery! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeticia- We’re sorry that you were disappointed with your experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |