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Custom Color Set
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67,076 Verified Client Reviews |
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I ordered the color Brown Cinnamon and was sent Mahogany.First I’m very disappointed that my color choice wasn’t delivered. Instead Mahogany was delivered when I chose Brown Cinnamon. I ended up using it because of needing to cover all the gray. But I hate it. I’ve used Madison Reed for over 2 years and never had a problem but now I’m very dissatisfied. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not send any more productsDo not send me any more hair color sets! I am not able to use them, I am taking radiation and I can't color my hair! I haven't used the first box yet and don't know if or when I can. Do not send me anything! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Spectacular color combo that even my hairdresser loves!In all my years of going to a hairdresser, I never had to color my own hair. Since the economy changed and I needed to learn how to conserve, I started using a do-it-yourself hair color that I liked, Clairol Foam, #9, however, it was discontinued. My hair is 80% grey now, which means I have to color approximately every 6-8 weeks. It was getting very expensive. When I was online reading the Allure Magazine and saw a section called E-Salon, I stopped in my tracks. The article was very informative. So, I informed the colorist assigned to me that I wanted to replicate the color that Clairol Foam #9 product was giving me (blonde with variable color highlighting). Oh my gosh, the color turned out perfect. Exactly what I wanted, even better. So natural!! The packaging of the products sent with your first order, and thereafter, is first class. And, they personalize each order! I started on the auto-delivery program right away. I have purchased your leave in conditioner as well...great! I have been with the program for about a year now, very happy! Thank You E-Salon for your high standards and professionalism. 1 of 1 people found this review helpful. Did you? |
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Custom color setSmell is strong , color makes hair a bit rough but grey hair can be covered well. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHola, Yammy: We are sorry for the inconvenience with your custom blend. Please check your emails, we just got back to you to help you further. |
Didnt cover my grayDisappointed in the coverage. Followed the instructions, didnt cover my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t blend wellI still love the color, but this time I got just the new growth coverage. The part that had the color on longer was noticeably darker and I don’t think it blended well with the ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
AmazedAmazing! I can't believe this worked so well. My color was amazing 😍 2 of 2 people found this review helpful. Did you? |
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Ugh graysI like this dye and it does cover the grays for me which is most important. 1 of 1 people found this review helpful. Did you? |
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Will order againGood gray coverage, seems to be lasting well 1 of 1 people found this review helpful. Did you? |
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Copper toneDefinitely colored the roots copper where the remaining length is lighter, closer to blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |