|
Custom Color Set
|
66,772 Verified Client Reviews |
|
Sort by: |
|
Not good on gray coverageI like how it's easy to apply. Like the color But I wish I can go a bit lighter. I colored my hair about a week ago and was disappointed that my gray hairs are showing. 0 of 0 people found this review helpful. Did you? |
|
I love the color. Thank you so muchI'm trying to change shipments to every 6 weeks. I got the date to change but could not get the frequency to change from 8 weeks to 6 weeks 0 of 0 people found this review helpful. Did you? |
|
Color treated hairLove the color but doesn't last long for the gray coverage 0 of 0 people found this review helpful. Did you? |
|
Hair ColorI was very unhappy with the color. Way too dark. Good coverage but didn't like color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBecky - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
The color is getting closer to what I'm looking for, but still fades fastI like the color and it's closer to the color I'm looking for, but the color still fades quickly and doesn't stay vibrant like when I first color it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Good , butI love the color it was perfect, but I only gave it a 3 because it seemed to fade out after a couple of days. Maybe something I did not sure. Would love your feedback 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
It was a good productIt was a good product and my scalp never broke out so that was good, but the gray never covered at all. I told in my preview that I had stubborn gray and a lot of it. I am sure it would be great if you didn't have gray hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRenae O- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not covering wellDear stylist, for some reason this haircolor is not doing a good cover on my roots yet the rest of my hair is completely dark!!! but if I could just order the root coverage only package and maybe it even cost less that would be awesome. I followed the instructions and didn't do a run through on the rest of my hair until the last few minutes and then rinse it shampooed , rinced,condition and rinsed and this is how it came out to dark on my head and not good root coverage ! I absolutely do not need to color my whole hair every single time maybe once every couple months so just the roots is all I really need 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeanne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we reformulated your color. Again, we apologize that you were unsatisfied with your experience. |
Very tough to rinseThis product is extremely hard to remove from my scalp even when I follow all the instructions. I put shampoo several times and when I rinse my hair the product is still there. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsOlga - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not what i expected...The color was blah... Nothing I couldn't have gotten at Cvs. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKellie - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |