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Custom Color Set
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66,772 Verified Client Reviews |
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Very fake looking color, I was disappointed.The 2 times I had received color before this one were perfect, no one even knew I had colored my hair. This times was very obviously from a box. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not so Great on my GraysI finally was able to color my hair with the product I purchased from eSalon. While I absolutely love the color, it did nothing for my grays. The first day right after coloring there were no grays, but now that it's been washed, they're visible. Love the color, but I need something that will do more for my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not the right colorThis made my hair mostly brown,when I am a natural red head. Not too impressed,going to try one more to give them the benefit of the doubt. Pray they get it right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeckie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Custom Hair ColorI consider this company has poor service. I requested a change as advertised Response was given as if change was made. No product was sent until next scheduled shipment and it was not changed. I have stopped shipment of this product due to disappointment in false advertising. Review of Complaint--Do not sent a replacement at proper time and did not "customize" hair color with "personal colorist". DO NOT USE this Service--better off buying from store and saving money! At least you can re-evaluate and purchase a new color if the shade is not working!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShari- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Disappointed!!!!When I change my color for this order, I wanted my hair blonde, lightest blonde I could get. I even sent a picture of the color I wanted, what I got & paid for was not what I asked for! Dark blonde is not what I wanted! Very Very Upset😩😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair colorThe color was just a little lighter than the last time.. however I think I would prefer to go to the salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that you were not completely satisfied with your hair color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Love the color but ...I love the color that I originally get from this product but it doesn't last long. I'm about 85% grey so it's hard for my hair to retain any color products. Like many other hair coloring products of various brands, I see tones of my color in the drain every time my hair gets wet. After 4 wks, it's definitely a much lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrisanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon |
Not the right colourThe dye, at first, would not wash out and made my hair feel horrible. After washing my hair a few times it felt better but the colour looks the same as my natural hair colour (I ordered medium copper golden and my hair is light brown) and it is not even slightly redder, it is just duller. I would like a refund and money to buy a colour stripper as I do not like the colour it has become. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Its getting closer :)While I haven't got quite to the color I want because I have black hair and trying to get a red violet color in it isn't the easiest, my colorist has been amazing in trying to make it what I want. I think my next color adjustment will be perfect for what I'm looking for. They make it easy to adjust the color and no one ever gets snotty with you, just very helpful. 0 of 0 people found this review helpful. Did you? |
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Color-Treated HairCouldn't be more pleased with this company and their professional service. Always quick to respond to questions or adjustments. Great customer service and excellent valve. 0 of 0 people found this review helpful. Did you? |