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Custom Color Set
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66,793 Verified Client Reviews |
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Color made me vibrant maroon headColor made me vibrant maroon head 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHebe - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just not the color I wantedI love this company You can talk to them if there's a problem they do respond quickly the only problem was the color I was so excited, I thought I explained what I wanted .But it just turned into darker Brown than my hair was I lost all my red highlights I was looking for a lighter color .I was so upset. But The company and the other products of received are great the conditioner I use excellent the dye used was even excellence it just wasn't the color I still get complimented on my hair even though it's not the color I was really excited though hoping that maybe This would work but I'm hoping maybe the next one will 1 of 2 people found this review helpful. Did you? |
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Very unhappyI specifically stated I seem to pull red, my color is light brown and now it has orange/red color!!! Will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
not as good as my 1st oneThis is my 3rd colour, 1st one great, 2nd one didn't cover my grey, this one was better than the 2nd but not as good as the 1st. I left the 3rd on much longer after my problems with the 2nd but my roots were still a bit lighter than the rest of my hair and perhaps the colour was a little too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience. |
Short hairWith very short hair it's extremely difficult to do roots separate 0 of 0 people found this review helpful. Did you? |
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TintThe tint of the color washed out quikly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorThis the best. One of girlfriends told me I am the only person she knows who colors her hair and it looks great. 0 of 0 people found this review helpful. Did you? |
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Beautiful Color!This turned out beautifully. I love the color and it really covered the gray. Will be reordering very soon. Thank you! 0 of 0 people found this review helpful. Did you? |
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I was so nervous!I decided to change my color and was so nervous about the process. The instructions were really clear and the color turned out exactly what I had wanted... something that has never happened at a salon. 0 of 0 people found this review helpful. Did you? |
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custom colorwas great 0 of 0 people found this review helpful. Did you? |