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Custom Color Set
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66,736 Verified Client Reviews |
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Something is going onI really loved this until my last 2 deliveries. It turned my hair a bit reddish, I sent my colorist a message for the next delivery and was told it was adjusted. The same think happened. I just received my most current delivery and will try it this weekend and see if anything has changed. If not, I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the colorI love the color and have followed all directions and it doesn’t seem to last as long as I would like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Gray still popping out earlyI love my color and the way my hair feels after using your product, but I find that my gray hairs at my temples seem to come out after only two or three weeks. I am using a shampoo for colored hair so I am just going to try to leave the color on that area longer next time I use your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re pleased to hear that you’re enjoying your Customized Hair Color! We truly value everything our clients’ say. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! |
Hair colorI wish that color would be more purple then dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - Thanks for your feedback! Your order is fully backed by our Color Happiness Guarantee, and our colorists have already worked to adjust your formula. We look forward to crafting your next custom color! |
Liked hair colorEnjoyed the color its perfect however I'm in the midst of a transition of going natural even before coloring my hair because I'm just loosing to much hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We're glad you loved the results of your Customized Hair Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection in the future! |
Nice but faded slightlyThe color came out great. My hair felt healthier AFTER I colored it. But my color did fade. I had Mahogany Brown. It still looks good but I did lose that "POP" it had when I initially did it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
FINALLY LIKE THIS COLORIT TOOK SEVERAL TRIES, BUT LIKE THIS COLOR 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Easy hair colorI tried eSalon since moving further away from the stylist that I used to love. I thought it was really easy and simple to do at home and didn't make the mess that I remember dyeing my hair at home sometimes did. The color was a little darker than I thought but it grew on me after a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
OrdersThey are timely sending the next order but, they ignore when requested to stop sending. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for your feedback. We apologize for the disappointing experience you had with adjusting your order dates. We value every client, and look forward to providing you with a schedule that better suits your hair coloring needs. Keep an eye on your inbox for more details. |
Great colourThe new colour is great, I really love it but the formula seems much thicker and was very difficult to squeeze out of the bottle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJordan - We're truly sorry that you had issues with your application. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |