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Custom Color Set
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66,844 Verified Client Reviews |
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Befor and after picturesCovered my gray and i remember that's what it used to look like has shine and is soft to the touch not rough like just for men it reminds me of when i was20 yrs old Thanks eSalon. I will use again 0 of 0 people found this review helpful. Did you? |
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Did not cover very wellThe last time I used the hair coloring it only lasted about 2 weeks. The grey hair around the hairline popped through very quickly. I even leave it in longer. 0 of 0 people found this review helpful. Did you? |
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Nice colorMy only complaint is it feels so waxy when trying to wash color out of hair. It takes about twenty minutes to fully get it feeling like hair. 0 of 0 people found this review helpful. Did you? |
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Changed to a lighter level of colorI changed from a dark golden blonde to a medium golden blonde for the summer. I can't tell much difference between the two colors... 0 of 0 people found this review helpful. Did you? |
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Not good for RedI asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CoverageRequested gray coverage on this next order. Regular formulation doesn't last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Lovely color not enough coverageI liked the color that was made for me but when the coloring process was completed the goal of covering bad old color and grays did not come to fruition. I contacted esalon and was not given any other feedback or help. I was only told that they would make notes for my next color. Very sad that they offered nothing to fix my inadequate instructions or color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSalena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyNot happy with the product.Ive tried more than once and every time my roots came out extremely light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
I want to discontinue my plan. I like my former product better.I want to discontinue my plan. I like my former product better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DRYYYYYYYYI followed every step exactly how it is shown on the instructions, used the shampoo and conditioner provided, and my hair was SO SO SO DRY. I am still in the process of getting it back to were it was before i ever used e-salon :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKameisha- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience |