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Custom Color Set
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67,076 Verified Client Reviews |
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dissatisfactionI dyed my hair with this dye for the first time. The color is really beautiful, but although I kept the dye in my hair for the time you suggested, I saw that my whites did not turn off after I washed it. why could this have happened? Can you clarify this so that I can place my next order? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Burçin! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has got back to you to help you further. |
Fantastic Color Set!I have colored my hair in some form or fashion since I started going gray at 17. I started with L'Oreal and after many years discovered I was allergic to it! Switched to Clairol and have been using it ever since. However, I thought I would give this a try. Holy cow, you talk about a game changer! My hair is soft, shiny, and healthy feeling. And the color, shut the door. It is beautiful. Try this one, you will throw the others in the trash. 0 of 0 people found this review helpful. Did you? |
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Red tonesMy color has too much red after a few washes . I don't like the red, and I worry about what will happen when I spend time in the sun. 0 of 0 people found this review helpful. Did you? |
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Not the right color for meFirst color was duller than what I thought I chose, a true copper auburn, what I got was a dark blonde with a hint of gold. Second adjustment I asked for a deep copper red. What I got was more blonde with a hint of copper and maybe just a touch of red, maybe. They really just want me to be a blonde, when I’m naturally a true auburn who wants to go richer in reds and coppers. Thank you, but not wasting the money for a 3rd try. I’ll visit my Sally’s store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not greatI was unhappy with my first order. It didn't cover my grey. I asked them to lighten the colour for my next order but they didn't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Balvinder! We are so sorry to hear that your hair color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
Nice colorThe color my colorist made for me from the information they gathered from me was very nice. It gave me a soft and natural color. I would order again. 0 of 0 people found this review helpful. Did you? |
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Great colour but not enough grey/white coverageVery good quality at home dye and the colour came out lovely and natural, so much better than off the shelf drug store brands and a very good match for what I was after. I liked the kit, instructions and setup which I followed to a tee. Unfortunately a lot of my greys and stubborn white hairs didn't get covered so this was a bit disappointing. I've asked for a lighter colour and better grey coverage with my next kit so let's see how we go :) 0 of 0 people found this review helpful. Did you? |
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Did not color my graysIt was awful! I liked the color but did not color my grays! I followed the instructions to the t but it still didn’t work! Now I’m stuck with my grays for five weeks!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair not changed colourHi, I’m really sorry cause I wanted to really like this, but my hair did not change colour at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Great colorLove this color. My first order did not keep grey colored until next order. Messaged my colorist to let her know. The color was adjusted and is perfect. eSalon is easy to use! I color my hair myself and have saved by not spending hundreds at a salon. Thank you eSalon 2 of 2 people found this review helpful. Did you? |