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Custom Color Set
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66,844 Verified Client Reviews |
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Very happy with my hair color.It was fast and easy. Better then going to a salon and even better was the price. I would recommended to my family and friends. 0 of 0 people found this review helpful. Did you? |
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Best hair color I have tried.I was very nervous because I'm medium brown and all the hair colors I have tried before will leave a hint of red, even when I use a hair technician. This was perfect, I followed the instructions and I'm extremely please....no red! 0 of 0 people found this review helpful. Did you? |
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Great ProductMy hair is silky smooth with esalon's color. I'm a huge fan now! 0 of 0 people found this review helpful. Did you? |
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Best . solutionThis was my second package . I have had hair done at beauty parlor and at home with two main brands. I find esalon, fantastic. My hair shine,color is great. It is so simple, you can hang directions on the mirror. It comes with all you need. I feel it is the greatest hair dye around. 0 of 0 people found this review helpful. Did you? |
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I wanted to like it...Ordered the Darkest Brown color and now I have jet black hair. Not the look I was going for. I had high hopes the product would work out . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UntouchableI was very disappointed, I followed the directions explicitly and my hair color didn't change at all. I am not sure why but after being so excited to get your product, It was like I didn't apply any color to my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I asked for Dark Ashe Blonde, no redI colored my hair as directed and now have brown hair with RED high lights. Almost auburn colored hair. I am extremely disappointed and will not order again and not use the extra that was sent. It burned my hair, and it will be a couple months before I can repair this. Dark Ash Blonde, does not have red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way too darkMy hair was black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have sent you a complimentary reformulation per the phone conversation with one of our colorists to address your color concerns. We see that you have already cancelled your service. Again, we apologize that you were dissatisfied with your experience. |
Gray all goneGreat colour and coverage on gray hair 0 of 0 people found this review helpful. Did you? |
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Amazing!I love this hair color. I have never had a product work so well! 0 of 0 people found this review helpful. Did you? |