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Custom Color Set
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67,076 Verified Client Reviews |
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Base color was ok.A little darker than what I wanted. 0 of 0 people found this review helpful. Did you? |
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Spot on shadeI’ve been using kits from the High Street but have struggled to match my shade of red. For the first couple of weeks the colour was really harsh and dark with an artificial pink hue I didn’t suit. Thibault at E-Salon got it right first time, I love my customised shade Jo 0 of 0 people found this review helpful. Did you? |
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Great colorI found a good color combo for me and with red hair that’s hard to do. I do notice that I get too much product and end up throwing a lot of it away from the first color container 0 of 0 people found this review helpful. Did you? |
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Undecided...I really like the color ....but I think I want my old color better ....switching back!! 0 of 0 people found this review helpful. Did you? |
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Not good coverageThe grey isn't not covered well at all. It's hard to get an agent to cancel your subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hated the colorDid not like the color at all. Like, counting down the days until it's safe to re-color with something better. Didn't cancel my next order in time so I got a second order. I followed the return instructions listed on the website and then.....nothing. I guess that's $35 I'll never see again. I suspended my plan so I'm hoping they don't send me anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t Cover Many GraysThe formula didn’t cover many of my grays which is the reason I dye my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Completely different color than anticipatedI’m quite upset that the color my hair actually turned out to be is no where near what it should be. I naturally have medium dark brown hair and I wanted to go to a dark blond but instead it turned out copper. Thankfully it is not bad enough that I have to run to a salon and spend hundreds of dollars to fix it but I really do not care for the results at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Horrible Orange!This isn't even close to the color I wanted or HAD to settle with! I'm so upset! I will have to wear a hat or get a box color from the store to fix this disaster! It's so horrible I want to cry! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
High hopes but not deliveredthis does not cover my gray and it leaves my hair hard enough very soft. I go over it with store-bought dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |