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Custom Color Set
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66,844 Verified Client Reviews |
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Better!Better coverage this time!! 0 of 0 people found this review helpful. Did you? |
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Last shipment never receivedI do not want your stuff. You've billed me couldn't give crap less if I received just kept my money. Go away! 0 of 0 people found this review helpful. Did you? |
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Good Colour OK but very messy.Good coverage but I could certainly do with more stain remover sachets as the one provided is not enough 0 of 0 people found this review helpful. Did you? |
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Beautiful colorI love my hair color since using your product. I colored my hair 5 days ago and it looks healthy and shiny. I am a bit disappointed with the coverage of my greys though. At first I thought I finally have a product that will cover my stubborn greys, because at first it seemed as though it did. But this morning I noticed the greys coming through already. And as I said, its only been 5 days since coloring. Just a little disappointed. 0 of 0 people found this review helpful. Did you? |
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First TimerI used your product for the first time and I am very pleased with the color (thanks Danielle!). I only issue was after I washed the color out and used the shampoo and conditioner provided, my hair was VERY oily and gummy. My hair looked like it was wet all day, I couldn't leave the house. The next day it was better after I used my shampoo and Conditioner but still a little oily. I need help with this issue for next time. I followed the instructions to a T. 0 of 0 people found this review helpful. Did you? |
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Loved the final look.I ordered my kit in April 2016 but waited until about 2 weeks ago to use my colour and it still gave me a beautiful result. It had been about 18 months since my last colouring from a salon. My daughter did the colouring for me and she had never done this type of thing before. The individualized instructions were amazing and she did a fabulous job because of them. Also, there were no instructions on how to dispose of the remaining colour that wasn't used. The colour was awesome but didn't give me the right amount of red highlight that I like. I will need it tweaked on my next order. My hair turned out so beautifully soft even softer than the salon and smelled amazing not chemically like other home colours. I will definitely buy from here again. 0 of 0 people found this review helpful. Did you? |
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Never again!it made my hair feel like straw. Horrible stuff. will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happy with cream formulaThe color did not cover the gray as well. I was unable to color all of my roots...that is, I didn't have enough product. It was messy and hard to handle. It did not stay where placed and dropped off. Very unhappy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Destroyed my hiarThis stuff literally destroyed my hair!!! Ever since using it, my hair has been very dry and brittle. :-( I have tried all kinds of expensive salon products and treatments to get it back to it's former soft, healthy condition to no avail. :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShauna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
UnpleasantUsed only once and wouldn't use again, very unpleasant texture and really difficult to wash out.. Colour was the same as a product that cost half the price. Have requested not to get e-mails, but low and behold. What to close the account and delete my details - can't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling unpleasant. We hope to work with you to provide a color that better suits your needs. |