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Custom Color Set
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66,793 Verified Client Reviews |
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love itthe color was really great, the first time it was hard to do but it was worth it 1 of 1 people found this review helpful. Did you? |
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To dark.I like the produced. A little darker then I care to have. But it is almost as good as going to the salon😀 would have been better if a friend could have helped, but I managed. I will order again, lighter next time. 1 of 1 people found this review helpful. Did you? |
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Hate the automated charge, hate the color, hate all your productsWould never use this product again, but wait you charged me and sent me another box! It was too runny and expensive when it was $10 on the initial promotion and now eye-gouging at now $25 for full price!! Even the other products I purchased were cheap and overpriced. Would never recommend this place even to my worst friend. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsEllie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Only a few daysI'm sad to say that the color didn't last any longer than the store brands. Within a 3 days my gray hairs were noticeable again. My grey hair continues to defy colonists. Thanks anyway Esalon. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLaDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Warm beigeThe color was too dark and stained my scalp. When I went to rinse it out, it was very gummy feeling and wouldn't rinse out with the shampoo provided so I washed my hair twice to get out the residue and my scalp is still stained. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
RatingI ordered this product because it boasted on coloring stubborn gray. I tried the product and the color eventually vanished from the gray in less than 2 weeks, however I must say the remainder of my hair stayed with color for over a month. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color not closeToo much red and mahogany. Disappointed. Have 24 hours to shampoo as much color out as possible. I actually need to cover front gray, not everything. Maybe I wasn't clear. My hair is auburn not red. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I am canceling my orderWhile the product did make my hair feel fuller, the reds just did not last. I understand red is a tricky color and fades quickly but my was gone within 2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTamila - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color is darkThe color is too dark for me 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color was not right for meMy color is not even close to what I selected. The only good thing about this experience is that my hair feels great. However, my hair color is really an awful, brassy reddish color. I was very hopeful that esalon would work for me, but sadly it did not. Now I must pay someone to fix my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |