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Custom Color Set
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66,866 Verified Client Reviews |
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ReddishIt turned out a little red, I think it can be adjusted but my hair feels great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not satisfyI am sorry to inform that i was not at all satisfy with my color, i was trying to cover my highlights but the end result of the hair color was to dark and it does not look good on my skintone either, overall very dissapointed.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Wrong ColorI asked for Brown with hints of golden - My hair is completely RED, could be just the way my hair took it but I do not see any golden or brown. I am not happy with how it turned out.. HOWEVER, I do take some blame as I didn't test a portion first. They recommend this, and this was my first time ever dying my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Totally AwesomeMy fist new hair color was awesome. I never had color that completely cover my gray hair in front, dark roots in the back. Being a new color I had to comb it through to the ends so my hair color would be even. After many washing my hair color is still true as the first day I colored it. My new hair color is way better than going to my hair dresser. Thank you for a wonderful color. 0 of 0 people found this review helpful. Did you? |
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I really love this productI was so nervous at first. I have gone to the salon for over 30yrs for color wanting the highlights etc. It has become so expensive. So saw your add and said "why not!" I was amazed how well it turned out. Truly can endorse this product 0 of 0 people found this review helpful. Did you? |
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ColorThe color is very natural looking, no one knows I have when I have colored my hair! 0 of 0 people found this review helpful. Did you? |
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Love my colorLove e salon! Color perfect match and easy to change anything with a quick email 0 of 0 people found this review helpful. Did you? |
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ColorColor love it 0 of 0 people found this review helpful. Did you? |
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perfect.I love it. Thank you 0 of 0 people found this review helpful. Did you? |
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Great colorGreat customer service, the kit comes with everything you need to do at home coloring, and perfect color that matched my natural black hair. Customer service is amazing 0 of 0 people found this review helpful. Did you? |