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Custom Color Set
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67,076 Verified Client Reviews |
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Doesn’t work.Does not cover my grey, is not the right color and damages my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I was pretty unhappy with charges and an automatic reorder when not requested.The above says it all. I was under the impression you could try it for 10.00 as in the come-on ad. But not be charged 38.44 for each shipment I wanted to be happy with the color first. This seemed pretty deceptive to me. It winds up it's too dark and looks even black in some areas. I was very disappointed. x cosmetologist for over 20 years I know my color. Not happy with Color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover greyI’ve subscribed and tried the product twice, and while the colour shade and match isn’t bad ( maybe not as nice as a box dye I’ve used before) it simply doesn’t cover grey. I have dark brown hair and I opted for the full permanent (and not the natural grey demi coverage option) and still I’m left with a weird orangey colour halo in my parting where the grey hair was - and with some bits just sparkling away still grey on my hairline. Fine on the non-grey hair and leaves a nice colour finish, but the “permanent” gives grey coverage that is certainly worse than a semi permanent box colour would cover. So disappointed, I now will have to try and fix it with a box dye to fade out these areas. Would have got a better result with a cheap L’Oréal box dye kit. Also, side point, the shampoo and conditioner is such a pathetic amount for my long hair. Need to use my own, as i imagine it’s only enough for someone with up to shoulder length fine hair, if that, not very custom. Such a shame. I hoped for good results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Betty! We are so sorry to hear that your hair color hasn't met your expectations. Your colorist will carefully review your comments and will get back to you to help you further. Please check your emails. |
I wanted to remove the brassiness but this hasn't done thatI am really disappointed. I've used esalon about 4 times before and have been super happy each time. I wanted to go one - two shades darker and remove the brassiness. It's not as dark as I wanted but thats definitely my fault for being cautious. My issue is that my hair is just as brassy as it was before - my precious colours have always removed this. I really hate having brassy hair so I'm so disappointed this didn't remove it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gemma! We are so sorry to hear that your new color hasn't met your expectations. Please check your emails, We got back to you to help you further. |
VibrantThis hair color is vibrant and covers my gray perfectly. My hair has never been so soft! I’ve gotten so many compliments and love the color chosen for me! 5 of 5 people found this review helpful. Did you? |
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Love itFinally, back to the color I've always loved the best. Awesome! 0 of 0 people found this review helpful. Did you? |
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GraysI loved the kit, instructions, videos and the concept. However, your product did not cover my grays sufficiently; and I don't want to go darker. OTC Clairol did better, sorry - was really hoping to join and get regular shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very Happy 🙂Very satisfied with the new color I got .. thank you so much for your help 🌸 2 of 2 people found this review helpful. Did you? |
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It is a high quality products.The custom color set is a very nice set of products which by mixing together creates a beautiful color to the custom mix. The color substance is not very watery so it does not drip but comfortable enough to spread onto the hair with brush or just using the bottle and fingertips. The instruction is extremely detailed and easy to follow. The packaging is very pretty and well organized inside. Everything has its own compartment. The company representatives always reply back pretty quickly. If you ready to color your own hair at home this is the place to order it. Highly recommend. 3 of 4 people found this review helpful. Did you? |
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New customer.Just used the product last week. I love the color! 1 of 1 people found this review helpful. Did you? |