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Custom Color Set
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66,793 Verified Client Reviews |
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Grays backSeems like my gray around the edges keep coming back in 2 weeks that's not good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
something went wrongI followed the video and review before doing the process but for some reason I have only a couple of highlights , very unhappy ... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
A Huge LetdownColor looks nothing like I expected. I was going for a golden brown and my hair turned out looking more like dark reddish brunette. The red is the most disappointing part as this is not what I wanted at all. I answered all questions and filled out my profile accordingly, even sent pictures, and the colorist did not even get close. To recap: not even close to the color I requested, it's already fading, and crappy gray coverage. Mine is already starting to come back through and it's been less than a week since I applied the color. I would definitely never use this service again or recommend the company to anyone else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DO NOT USE THIS COMPANY - They overcharged me and would not refundI tried this and wasn't super happy with the color, it wasn't quite the right shade and faded very quickly. They ended up automatically charging my card after I cancelled but when I called the manager said they still showed me as active. I explained I did not want to use this again for now and that I didn't authorize further charges. She assured me they would refund the full amount and apologized. A few days later I saw that they did not refund what they had agreed to and only refunded part of the charges. When I called back they were rude and refused to do make it right saying it doesn't matter what I was told, calling it "their policy". The person I was speaking with put me on hold to talk to the original manager, who wouldn't speak to me but told her to just repeat that they wouldn't be returning the additional unauthorized charges. Because of their poor customer service and sub-par experience with the color, I will never use this company again. So disgusted by the way I was treated. Avoid the drama and go with another company. 0 of 0 people found this review helpful. Did you? |
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DIDN"T TAKEMy grays didn't get covered. I focused on my gray scalp and followed instructions, now what ? Also, those little packets of Shampoo and Conditioner are not enough for me... maybe a better way of packaging... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong colorMy color is a bit too black not happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsT. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorMy color was to dark and washed out in 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Professional Upscale Salon QualityThis hair dye is fabulous, in the salon I've used Paul Mitchell as well as some other dyes. The color is beautiful and rich, not dull with blue hues. It did not have a smell of any kind, did not itch, burn or sting. So far so good, we shall see, how long it covers the grey, but I love it and so does my hubby! 0 of 0 people found this review helpful. Did you? |
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I loved it and it was so easy!This was the first time I ever colored my own hair. The directions were simple, the color was a perfect match, and I am so thrilled that I can save money by doing my own hair! 0 of 0 people found this review helpful. Did you? |
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Scared to try... but am soo glad I did!I've never done anything to my own hair besides the "trim of the bangs" that drives my hairdresser nuts. So, coloring was a huge leap for me. My hairdresser was out on maternity leave and I thought I should do something about the grey/silver hairs that didn't take time off! I ordered what I thought was a good match for me. The questions were great, it felt like the company really did care about MY head of hair. I sent a photo in as well. Shipped amazingly quick with all of the goodies, gloves, brush, bowl, stain prevention and remover, clips, etc. Remember, I'm a first timer! Nervous is an understatement. I let it sit for a day, debating if I had the guts to do it. Decided since it was on a Friday, I had until work on Monday to fix things if something went wrong. I read the directions, followed them pretty close. I admit I had hair clip issues but really it didn't matter. Set the timer and ...go! Rinsed it out and waited. Impatiently..I've gone this far.. Wow. Absolutely what I wanted! I giggled, my husband rolled his eyes, and then he said it looked great! (Men don't understand the trauma of a bad hair color!) I'm not kidding, it looked fabulous. 6 weeks later, second shipment arrives. Just as the little silvers were starting to pop up. I had NO hesitation. I happily colored my own hair. Got a little braver and pulled some streaks down through it to the tips. Looked fantastic again. Awesome. My colorist is on point! My hairdresser probably won't be happy with eSalon. But for coloring, I don't see any reason to go back! THANK YOU!! 0 of 0 people found this review helpful. Did you? |