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Custom Color Set
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66,880 Verified Client Reviews |
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Not what I wantedThe colour was to dark even after a change and at my age made me look very pale 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
BrassyLoved how my hair felt after coloring... the kit was great (love the strain prevent and remover and the shampoo/ conditioner). But hair came out brassy. It covered most of the gray but not all. The brassy was the main thing I wanted to avoid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimmie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
HighlightsIt came out brassy. I used the toner 3 times. It looked a bit streaky as well, not blended. I need to use smaller portions of hair. I will try it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
PerformanceThe reason for coloring my hair is to cover the gray that is now appearing. I don't have tons of gray hair, but enough for me and those who know me well to notice. The color doesn't seem to "adhere" to those strands that are gray. This time when I colored I also left the color on for an additional 5 minutes of hoping to help this. Second, even when using products designed for colored hair, your color seems to start fading dramatically by the 4th or 5th wash. I'm not sure I will continue the product. Paying more at the salon my be a better choice for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkEvery color I received was too dark. I know we are trying to cover my gray but did not have to go that dark. Informed them that it was too dark but still was made the same every time. I just got something over the counter and fixed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrianna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Disappointed :(I was very excited to dye my hair but after following all the directions, the color did not come out at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I Love My New ColorI just dyed my hair today and it is exactly what I asked my for. My new hair is beautiful. Just the kind of red I wanted. 0 of 0 people found this review helpful. Did you? |
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Very NaturalI went to Salons for my Hair Color. It was just ok. Then I found ESALON. The Colorists are amazing. I would do my hair following the enclosed directions and leave my comments for any change to the next order. The Colorist called me and we discussed my color and the products that I needed to use. I couldn't be any more Happy. My hair color looks natural. My hair is healthy and shiny like it was in my younger years. The ESALON STAFF are amazing to work with. Their Products keep my color looking fantastic . My hair is healthy and not in the least dry. I HIGHLY RECCOMEND The Whole ESALON TEAM and Their Products. 0 of 0 people found this review helpful. Did you? |
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Just rightI love my new colour. You have done as I asked and given me my red back. As always the colour, shampoo and conditioner leaves my hair in great condition. 0 of 0 people found this review helpful. Did you? |
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Great product and I save hundreds of dollarsI am a huge fan of eSalon. They are very responsive to any changes, questions, and best of all, I save close to $100 each time I color. I have tried the "grocery store box" application previously and could never control the color. Thank you eSalon! 0 of 0 people found this review helpful. Did you? |